Blog | Centerfirst
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Every Contact Matters
Every Contact Matters is not only our tagline, but it’s at the heart of our foundation and our...
1 minute read
Top 5 Competencies to Look for when Hiring Quality Monitoring Agents
Centerfirst call quality monitoring agents have performed hundreds of thousands of monitors for...
2 minute read
Capture High-Value Insights from your Quality Monitoring Function
A blog about the value of customer insights from the contact center would be very innovative – if...
2 minute read
Use Mystery Calls to Boost Confidence in your Call Center Performance
I updated this blog. Not because the content is outdated, but because I wanted to share three...
3 minute read
Do you have the Right Tools to Manage your Call Monitoring Program?
Introducing COMET Call Monitoring Software COMET is a call monitoring software from Centerfirst...
1 minute read
Advanced Call Center Process – Monitoring the Monitor
You lead a call center staffed with well-trained, professional agents. You’ve created a supportive...
2 minute read
The Cost and Value of a QM Database for the Bio-pharma Call Center
Monitoring and scoring inbound and outbound calls are not a new concept. In fact, you would be...
2 minute read
Outsourcing your Pharma Call Center Quality Monitoring Program
Many pharma call centers simply don’t have the time for even a basic contact quality and compliance...
2 minute read
Simplifying the Customer Experience
Pharma companies can sometimes make defining and providing a great telephonic customer experience...
2 minute read
Topics
- Artificial Intelligence (5)
- audio (13)
- Compliance QC (1)
- Complimentary Assessment (1)
- Consulting (20)
- COVID-19 (1)
- Discover AI (4)
- FDA Approval (1)
- Interview (4)
- Outsourced QM (2)
- Patient Centric (5)
- Product Launch (1)
- Quality Monitoring (36)
- Sales Accelerator (7)
- Templates (4)
- Three-Dimensional Insights (5)
- Video (4)