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Blog | Centerfirst

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Quality Monitoring, Consulting

Four Steps to Simplify your Mystery Calling Program

Have you been looking for a way to give your call center Quality Monitoring (QM) program a boost?
2 minute read
Consulting

Every Contact Matters

Every Contact Matters is not only our tagline, but it’s at the heart of our foundation and our...
1 minute read
Quality Monitoring

Top 5 Competencies to Look for when Hiring Quality Monitoring Agents

Centerfirst call quality monitoring agents have performed hundreds of thousands of monitors for...
2 minute read
Quality Monitoring

Capture High-Value Insights from your Quality Monitoring Function

A blog about the value of customer insights from the contact center would be very innovative – if...
2 minute read
Quality Monitoring

Use Mystery Calls to Boost Confidence in your Call Center Performance

I updated this blog. Not because the content is outdated, but because I wanted to share three...
3 minute read
Quality Monitoring, Consulting

Do you have the Right Tools to Manage your Call Monitoring Program?

Introducing COMET Call Monitoring Software COMET is a call monitoring software from Centerfirst...
1 minute read
Quality Monitoring, Consulting

Advanced Call Center Process – Monitoring the Monitor

You lead a call center staffed with well-trained, professional agents. You’ve created a supportive...
2 minute read
Quality Monitoring

The Cost and Value of a QM Database for the Bio-pharma Call Center

Monitoring and scoring inbound and outbound calls are not a new concept. In fact, you would be...
2 minute read
Outsourced QM, Compliance QC

Outsourcing your Pharma Call Center Quality Monitoring Program

Many pharma call centers simply don’t have the time for even a basic contact quality and compliance...
2 minute read
Quality Monitoring, Consulting

Simplifying the Customer Experience

Pharma companies can sometimes make defining and providing a great telephonic customer experience...
2 minute read

Topics

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  • audio (13)
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  • COVID-19 (1)
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  • FDA Approval (1)
  • Interview (4)
  • Outsourced QM (2)
  • Patient Centric (5)
  • Product Launch (1)
  • Quality Monitoring (36)
  • Sales Accelerator (7)
  • Templates (4)
  • Three-Dimensional Insights (5)
  • Video (4)
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