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Patient Centricity at CBI’S Bio-Pharma Contact Centers Conference
CBI’s 16th Annual Bio-Pharma Contact Centers Conference in Philadelphia was another big hit with...
1 minute read
Adding Mock Calls to Training Accelerates New Agent Performance
Taking that first call on the call floor can be terrifying for new bio-pharma contact center...
1 minute read
Updated Empirical Performance Data – Adding Mock Calls to Training
We received a lot of comments on our “Mock Calls” blog from a few weeks ago and the commenters were...
1 minute read
Protect your Patient Support Program from “White-Coat Sales” Concerns
In May 2017, Novo Nordisk settled a lawsuit that alleged it ran an illegal marketing program to...
2 minute read
Best Practices for Quality Monitoring Forms in Pharma Contact Centers
Centerfirst has performed hundreds of thousands of monitors in more than a dozen years, and we...
1 minute read
Is your Company Patient-Centric? 3 Ideas that Can Help You Get to Yes
Patient-centricity is a popular buzz word in the healthcare industry. We’ve all read the articles...
2 minute read
How to Make your Bio-Pharma Contact Center More Influential
I may be overlooking a few things, but it seems that almost anything we do is being done to have an...
2 minute read
Four Steps to Simplify your Mystery Calling Program
Have you been looking for a way to give your call center Quality Monitoring (QM) program a boost?
2 minute read
Every Contact Matters
Every Contact Matters is not only our tagline, but it’s at the heart of our foundation and our...
1 minute read
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