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Blog | Centerfirst

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Quality Monitoring, Consulting, Mock Calls, Agents

Updated Empirical Performance Data – Adding Mock Calls to Training

We received a lot of comments on our “Mock Calls” blog from a few weeks ago and the commenters were...
1 minute read
Consulting, Patient Centric

Protect your Patient Support Program from “White-Coat Sales” Concerns

In May 2017, Novo Nordisk settled a lawsuit that alleged it ran an illegal marketing program to...
2 minute read
Quality Monitoring, Consulting, Templates, forms, tips, Metadata

Best Practices for Quality Monitoring Forms in Pharma Contact Centers

Centerfirst has performed hundreds of thousands of monitors in more than a dozen years, and we...
1 minute read
Quality Monitoring, Consulting, Patient Centric, tips, Agents

Is your Company Patient-Centric? 3 Ideas that Can Help You Get to Yes

Patient-centricity is a popular buzz word in the healthcare industry. We’ve all read the articles...
2 minute read
Consulting, tips

How to Make your Bio-Pharma Contact Center More Influential

I may be overlooking a few things, but it seems that almost anything we do is being done to have an...
2 minute read
Quality Monitoring, Consulting

Four Steps to Simplify your Mystery Calling Program

Have you been looking for a way to give your call center Quality Monitoring (QM) program a boost?
2 minute read
Culture

Every Contact Matters

Every Contact Matters is not only our tagline, but it’s at the heart of our foundation and our...
1 minute read
Quality Monitoring, Outsourced QM, Consulting, tips, HCPs, Agents

Top 5 Competencies to Look for when Hiring Quality Monitoring Agents

Centerfirst call quality monitoring agents have performed hundreds of thousands of monitors for...
2 minute read
Quality Monitoring, Three-Dimensional Insights, Outsourced QM, Consulting

Capture High-Value Insights from your Quality Monitoring Function

A blog about the value of customer insights from the contact center would be very innovative – if...
2 minute read
Quality Monitoring, tips, Mystery Calls

Use Mystery Calls to Boost Confidence in your Call Center Performance

This blog has updated information at the beginning (nothing is wrong/outdated, we just wanted to...
3 minute read

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  • FDA Approval (1)
  • forms (1)
  • HCPs (5)
  • Insider (5)
  • Interview (6)
  • Metadata (2)
  • Mock Calls (3)
  • Mystery Calls (2)
  • News (2)
  • Our Technology (7)
  • Outsourced QM (22)
  • Patient Centric (15)
  • Product Launch (3)
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  • RFP (2)
  • Sales Accelerator (8)
  • Templates (4)
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