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Templates

Quality Monitoring, Outsourced QM, Templates

Traditional QM vs eQM (Free Monitoring Form Template)

Contact centers act as the centerpiece of patient and customer communication for many pharma...
5 minute read
Consulting, Templates, tips, RFP

Sample RFP Template for Bio-Pharma Contact Centers

A question we often receive is, “What questions should be included in a Request for Proposal (RFP)...
Quality Monitoring, Consulting, Templates, forms, tips, Metadata

Best Practices for Quality Monitoring Forms in Pharma Contact Centers

Centerfirst has performed hundreds of thousands of monitors in more than a dozen years, and we...
1 minute read
Insider, Consulting, Templates, tips, Agents

Strategy Development – Good Decisions, More Important than Great Ideas

Great strategy doesn’t often come from one great idea. It’s more likely that a highly-developed...
2 minute read

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