Traditional QM vs eQM (Free Monitoring Form Template)

Contact centers act as the centerpiece of patient and customer communication for many pharma...

Sample RFP Template for Bio-Pharma Contact Centers

A question we often receive is, “What questions should be included in a Request for Proposal (RFP)...

Best Practices for Quality Monitoring Forms in Pharma Contact Centers

Centerfirst has performed hundreds of thousands of monitors in more than a dozen years, and we...

Strategy Development – Good Decisions, More Important than Great Ideas

Great strategy doesn’t often come from one great idea. It’s more likely that a highly-developed...