Adding Mock Calls to Training Accelerates New Agent Performance

Taking that first call on the call floor can be terrifying for new bio-pharma contact center...

Updated Empirical Performance Data – Adding Mock Calls to Training

We received a lot of comments on our “Mock Calls” blog from a few weeks ago and the commenters were...

Three is the Perfect Number

Three may be a crowd at times, but 3 is the perfect number for quality  monitoring formats you...