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Mock Calls

Quality Monitoring, Consulting, tips, Mock Calls

Adding Mock Calls to Training Accelerates New Agent Performance

Taking that first call on the call floor can be terrifying for new bio-pharma contact center...
1 minute read
Quality Monitoring, Consulting, Mock Calls, Agents

Updated Empirical Performance Data – Adding Mock Calls to Training

We received a lot of comments on our “Mock Calls” blog from a few weeks ago and the commenters were...
1 minute read
Quality Monitoring, Outsourced QM, Consulting, Mock Calls, Mystery Calls

3 is the Perfect Number

Three may be a crowd at times, but 3 is the perfect number for quality monitoring formats you...
2 minute read

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