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Blog | Centerfirst

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Quality Monitoring, Discover AI, audio, Metadata

Enhanced Quality Monitoring Metadata

At Centerfirst, we use artificial intelligence to not only transcribe call data, but to also turn...
1 minute read
Quality Monitoring, Consulting, Templates, forms, tips, Metadata

Best Practices for Quality Monitoring Forms in Pharma Contact Centers

Centerfirst has performed hundreds of thousands of monitors in more than a dozen years, and we...
1 minute read

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