The Importance of Transcribing your Contact Center Calls

Call monitoring is popular at pharma contact centers, as many managers are listening in and/or...

An Inside Look into Client Insights

At Centerfirst, we pride ourselves on providing a transparent view for our clients into their...

Inside Sales Reps Use these Skills for Positive Customer Interactions

As more and more companies adapt to the inside sales environment, pharma sales leaders are facing a...

Pharma Sales Skills that Correlate with Positive HCP Sentiment

After monitoring tens of thousands of interactions between pharma sales reps and HCPs, our team at...

Sample RFP Template for Bio-Pharma Contact Centers

A question we often receive is, “What questions should be included in a Request for Proposal (RFP)...

Adding Mock Calls to Training Accelerates New Agent Performance

Taking that first call on the call floor can be terrifying for new bio-pharma contact center...

Best Practices for Quality Monitoring Forms in Pharma Contact Centers

Centerfirst has performed hundreds of thousands of monitors in more than a dozen years, and we...

Is your Company Patient-Centric? 3 Ideas that Can Help You Get to Yes

Patient-centricity is a popular buzz word in the healthcare industry. We’ve all read the articles...

How to Make your Bio-Pharma Contact Center More Influential

I may be overlooking a few things, but it seems that almost anything we do is being done to have an...

Top 5 Competencies to Look for when Hiring Quality Monitoring Agents

Centerfirst call quality monitoring agents have performed hundreds of thousands of monitors for...