Improved Patient Experience Through Interaction Analysis

Imagine unlocking the power to understand your patients' challenges and barriers when accessing ...

ROI of Customer Experience (CX)

The pharmaceutical industry is a complex and ever-changing landscape. With new drugs and treatments...

Centerfirst CX Framework: Needs Addressed

Centerfirst’s CX Framework creates a foundation for contact centers to better understand where to...

Centerfirst CX Framework: Be Informed

Centerfirst’s CX Framework creates a foundation for contact centers to better understand where to...

Centerfirst CX Framework: Be Heard

Centerfirst’s CX Framework creates a foundation for contact centers to better understand where to...

Centerfirst CX Framework: Feel Included

Centerfirst’s CX Framework creates a foundation for contact centers to better understand where to...

Introduction to Centerfirst's CX Framework

Customer Experience Framework – Initial Data

The Importance of Transcribing your Contact Center Calls

Call monitoring is popular at pharma contact centers, as many managers are listening in and/or...

An Inside Look into Client Insights

At Centerfirst, we pride ourselves on providing a transparent view for our clients into their...

Inside Sales Reps Use these Skills for Positive Customer Interactions

As more and more companies adapt to the inside sales environment, pharma sales leaders are facing a...