Blog | Centerfirst
.jpg)
Posts about
tips
An Inside Look into Client Insights
At Centerfirst, we pride ourselves on providing a transparent view for our clients into their...
2 minute read
Inside Sales Reps Use these Skills for Positive Customer Interactions
As more and more companies adapt to the inside sales environment, pharma sales leaders are facing a...
3 minute read
Pharma Sales Skills that Correlate with Positive HCP Sentiment
After monitoring tens of thousands of interactions between pharma sales reps and HCPs, our team at...
2 minute read
Sample RFP Template for Bio-Pharma Contact Centers
A question we often receive is, “What questions should be included in a Request for Proposal (RFP)...Adding Mock Calls to Training Accelerates New Agent Performance
Taking that first call on the call floor can be terrifying for new bio-pharma contact center...
1 minute read
Best Practices for Quality Monitoring Forms in Pharma Contact Centers
Centerfirst has performed hundreds of thousands of monitors in more than a dozen years, and we...
1 minute read
Is your Company Patient-Centric? 3 Ideas that Can Help You Get to Yes
Patient-centricity is a popular buzz word in the healthcare industry. We’ve all read the articles...
2 minute read
How to Make your Bio-Pharma Contact Center More Influential
I may be overlooking a few things, but it seems that almost anything we do is being done to have an...
2 minute read
Top 5 Competencies to Look for when Hiring Quality Monitoring Agents
Centerfirst call quality monitoring agents have performed hundreds of thousands of monitors for...
2 minute read
Topics
- Agents (18)
- Artificial Intelligence (5)
- audio (13)
- COMET (1)
- Compliance QC (1)
- Complimentary Assessment (1)
- Consulting (35)
- COVID-19 (1)
- Culture (1)
- Discover AI (7)
- FDA Approval (1)
- forms (1)
- HCPs (4)
- Insider (5)
- Interview (5)
- Metadata (2)
- Mock Calls (3)
- Mystery Calls (2)
- News (2)
- Our Technology (7)
- Outsourced QM (17)
- Patient Centric (9)
- Product Launch (3)
- Quality Monitoring (41)
- RFP (2)
- Sales Accelerator (8)
- Templates (4)
- Three-Dimensional Insights (11)
- tips (18)
- Transcription (1)
- Video (4)