Implementing AI to Improve Inside Sales Performance

At its core, sales is about building lasting relationships that bring value to both the business...

How to Rethink Inside Sales as a Complement to Field Sales

The pandemic reshaped the way sales teams connect with HCPs and other customers. As strict safety...

Multi-Skill Sales: The Future of Pharmaceutical Sales Representatives

In a challenging pharma sales environment (created in large part due to the pandemic), customers...

Inside Sales Dynamics in the Contact Center

Especially due to the pandemic, pharma leaders have become increasingly interested in solutions...

3D Call Center Insights are the Standard for Pharma Quality Monitoring

For pharma leaders, gaining transparency into a contact center’s performance can be difficult,...

Why your Contact Center Agents Deserve enhanced Quality Monitoring

Pharma companies invest a lot of money, time, and resources into developing effective contact...

Inside Sales Reps Use these Skills for Positive Customer Interactions

As more and more companies adapt to the inside sales environment, pharma sales leaders are facing a...

Pharma Sales Skills that Correlate with Positive HCP Sentiment

After monitoring tens of thousands of interactions between pharma sales reps and HCPs, our team at...