5 Steps to Successful Quality Monitoring

One common interest that all of our clients share is a deep desire to learn more from their contact...

The Importance of Creating a Story with Data

Storytelling has been around as long as humans have. It is an amazing way to take information and...

Enhanced Quality Monitoring Metadata

At Centerfirst, we use artificial intelligence to not only transcribe call data, but to also turn...

Introducing Discover

We recently implemented Discover, a game-changing AI tool powered by Call Miner and tuned...

Introduction to enhanced Quality Monitoring - 3D Insights

Welcome to the third and final installment of our Intro to eQMTM audio blog series where we walk...

Enhanced Quality Monitoring before RFP

We’ve had the pleasure of working with almost every contact center provider that serves the pharma...

Introduction to enhanced Quality Monitoring - Processing

In our last audio blog, we discussed the first step of our eQM process, QM Design. During this...

Introduction to enhanced Quality Monitoring - QM Design

At Centerfirst, we've pioneered a three-part enhanced Quality Monitoring (eQM) approach that...

Implementing AI to Improve Inside Sales Performance

At its core, sales is about building lasting relationships that bring value to both the business...

Improve Contact Center Performance with Enhanced Quality Monitoring

Do you ever wish you could drop in on your contact center calls to get real-time insights from your...