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Blog | Centerfirst

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audio

Quality Monitoring, Three-Dimensional Insights, Outsourced QM, Patient Centric, audio

5 Steps to Successful Quality Monitoring

One common interest that all of our clients share is a deep desire to learn more from their contact...
4 minute read
Artificial Intelligence, audio

The Importance of Creating a Story with Data

Storytelling has been around as long as humans have. It is an amazing way to take information and...
1 minute read
Quality Monitoring, Discover AI, audio, Metadata

Enhanced Quality Monitoring Metadata

At Centerfirst, we use artificial intelligence to not only transcribe call data, but to also turn...
1 minute read
Artificial Intelligence, Complimentary Assessment, Discover AI, audio, Product Launch, Our Technology

Introducing Discover

We recently implemented Discover, a game-changing AI tool powered by Call Miner and tuned...
Quality Monitoring, Three-Dimensional Insights, Consulting, audio, Agents

Introduction to enhanced Quality Monitoring - 3D Insights

Welcome to the third and final installment of our Intro to eQMTM audio blog series where we walk...
1 minute read
Quality Monitoring, Outsourced QM, audio, RFP

Enhanced Quality Monitoring before RFP

We’ve had the pleasure of working with almost every contact center provider that serves the pharma...
1 minute read
Quality Monitoring, Three-Dimensional Insights, Consulting, audio

Introduction to enhanced Quality Monitoring - Processing

In our last audio blog, we discussed the first step of our eQM process, QM Design. During this...
1 minute read
Insider, Quality Monitoring, Outsourced QM, Consulting, audio, Product Launch

Introduction to enhanced Quality Monitoring - QM Design

At Centerfirst, we've pioneered a three-part enhanced Quality Monitoring (eQM) approach that...
1 minute read
Sales Accelerator, Discover AI, audio

Implementing AI to Improve Inside Sales Performance

At its core, sales is about building lasting relationships that bring value to both the business...
1 minute read
Quality Monitoring, Three-Dimensional Insights, Outsourced QM, audio

Improve Contact Center Performance with enhanced Quality Monitoring

Do you ever wish you could drop in on your contact center calls to get real-time insights from your...
1 minute read

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