Centerfirst CX Framework: Needs Addressed

Centerfirst’s CX Framework creates a foundation for contact centers to better understand where to...

Centerfirst CX Framework: Be Informed

Centerfirst’s CX Framework creates a foundation for contact centers to better understand where to...

Centerfirst CX Framework: Be Heard

Centerfirst’s CX Framework creates a foundation for contact centers to better understand where to...

Centerfirst CX Framework: Feel Included

Centerfirst’s CX Framework creates a foundation for contact centers to better understand where to...

How to Retain Agents During the Great Resignation

The Great Resignation aka the Great Reshuffle is a current economic trend where employees are ...

Traditional QM vs eQM (Free Monitoring Form Template)

Contact centers act as the centerpiece of patient and customer communication for many pharma...

5 Steps to Successful Quality Monitoring

One common interest that all of our clients share is a deep desire to learn more from their contact...

Enhanced Quality Monitoring before RFP

We’ve had the pleasure of working with almost every contact center provider that serves the pharma...

Introduction to enhanced Quality Monitoring - QM Design

At Centerfirst, we've pioneered a three-part enhanced Quality Monitoring (eQM) approach that...

Benchmarked Insights: What they are and why they’re Important

Pharma leaders and contact center managers constantly monitor, review, and optimize contact center...