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Outsourced QM

Quality Monitoring, Outsourced QM, Consulting, Patient Centric, tips, Agents, CX Framework

Centerfirst CX Framework: Needs Addressed

Centerfirst’s CX Framework creates a foundation for contact centers to better understand where to...
2 minute read
Quality Monitoring, Outsourced QM, Consulting, Patient Centric, tips, Agents, CX Framework

Centerfirst CX Framework: Be Informed

Centerfirst’s CX Framework creates a foundation for contact centers to better understand where to...
2 minute read
Quality Monitoring, Outsourced QM, Consulting, Patient Centric, tips, Agents, CX Framework

Centerfirst CX Framework: Be Heard

Centerfirst’s CX Framework creates a foundation for contact centers to better understand where to...
2 minute read
Quality Monitoring, Outsourced QM, Consulting, Patient Centric, tips, Agents, CX Framework

Centerfirst CX Framework: Feel Included

Centerfirst’s CX Framework creates a foundation for contact centers to better understand where to...
2 minute read
Quality Monitoring, Outsourced QM, Consulting, Patient Centric, Agents, CX Framework

How to Retain Agents During the Great Resignation

The Great Resignation aka the Great Reshuffle is a current economic trend where employees are ...
3 minute read
Quality Monitoring, Outsourced QM, Templates

Traditional QM vs eQM (Free Monitoring Form Template)

Contact centers act as the centerpiece of patient and customer communication for many pharma...
5 minute read
Quality Monitoring, Three-Dimensional Insights, Outsourced QM, Patient Centric, audio

5 Steps to Successful Quality Monitoring

One common interest that all of our clients share is a deep desire to learn more from their contact...
4 minute read
Quality Monitoring, Outsourced QM, audio, RFP

Enhanced Quality Monitoring before RFP

We’ve had the pleasure of working with almost every contact center provider that serves the pharma...
1 minute read
Insider, Quality Monitoring, Outsourced QM, Consulting, audio, Product Launch

Introduction to enhanced Quality Monitoring - QM Design

At Centerfirst, we've pioneered a three-part enhanced Quality Monitoring (eQM) approach that...
1 minute read
Quality Monitoring, Three-Dimensional Insights, Outsourced QM

Benchmarked Insights: What they are and why they’re Important

Pharma leaders and contact center managers constantly monitor, review, and optimize contact center...
3 minute read

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