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Posts about

Outsourced QM

Quality Monitoring, Outsourced QM, Templates

Traditional QM vs eQM (Free Monitoring Form Template)

Contact centers act as the centerpiece of patient and customer communication for many pharma...
5 minute read
Quality Monitoring, Three-Dimensional Insights, Outsourced QM, Patient Centric, audio

5 Steps to Successful Quality Monitoring

One common interest that all of our clients share is a deep desire to learn more from their contact...
4 minute read
Quality Monitoring, Outsourced QM, audio, RFP

Enhanced Quality Monitoring before RFP

We’ve had the pleasure of working with almost every contact center provider that serves the pharma...
1 minute read
Insider, Quality Monitoring, Outsourced QM, Consulting, audio, Product Launch

Introduction to enhanced Quality Monitoring - QM Design

At Centerfirst, we've pioneered a three-part enhanced Quality Monitoring (eQM) approach that...
1 minute read
Quality Monitoring, Three-Dimensional Insights, Outsourced QM

Benchmarked Insights: What they are and why they’re Important

Pharma leaders and contact center managers constantly monitor, review, and optimize contact center...
3 minute read
Quality Monitoring, Three-Dimensional Insights, Outsourced QM, audio

Improve Contact Center Performance with enhanced Quality Monitoring

Do you ever wish you could drop in on your contact center calls to get real-time insights from your...
1 minute read
Quality Monitoring, Outsourced QM, Consulting, audio

Free vs. Expert Quality Monitoring

Quality monitoring gives pharma leaders a look into their contact center interactions to uncover...
1 minute read
Quality Monitoring, Sales Accelerator, Three-Dimensional Insights, Outsourced QM, Consulting, Patient Centric, Agents

3D Call Center Insights are the Standard for Pharma Quality Monitoring

For pharma leaders, gaining transparency into a contact center’s performance can be difficult,...
3 minute read
Quality Monitoring, Sales Accelerator, Outsourced QM, Consulting, Agents

Why your Contact Center Agents Deserve enhanced Quality Monitoring

Pharma companies invest a lot of money, time, and resources into developing effective contact...
2 minute read
Quality Monitoring, Outsourced QM, Agents

Why Pay for Call Quality Monitoring if you’re Getting it for Free?

A friend once told me, “Nothing is free, but some things are included.”
1 minute read

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