Centerfirst CX Framework: Feel Included

Centerfirst’s CX Framework creates a foundation for contact centers to better understand where to...

How to Retain Agents During the Great Resignation

The Great Resignation aka the Great Reshuffle is a current economic trend where employees are ...

Traditional QM vs eQM (Free Monitoring Form Template)

Contact centers act as the centerpiece of patient and customer communication for many pharma...

5 Steps to Successful Quality Monitoring

One common interest that all of our clients share is a deep desire to learn more from their contact...

Enhanced Quality Monitoring before RFP

We’ve had the pleasure of working with almost every contact center provider that serves the pharma...

Introduction to enhanced Quality Monitoring - QM Design

At Centerfirst, we've pioneered a three-part enhanced Quality Monitoring (eQM) approach that...

Benchmarked Insights: What they are and why they’re Important

Pharma leaders and contact center managers constantly monitor, review, and optimize contact center...

Improve Contact Center Performance with enhanced Quality Monitoring

Do you ever wish you could drop in on your contact center calls to get real-time insights from your...

Free vs. Expert Quality Monitoring

Quality monitoring gives pharma leaders a look into their contact center interactions to uncover...

3D Call Center Insights are the Standard for Pharma Quality Monitoring

For pharma leaders, gaining transparency into a contact center’s performance can be difficult,...