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Posts about
Outsourced QM
5 Steps to Successful Quality Monitoring
One common interest that all of our clients share is a deep desire to learn more from their contact...
4 minute read
Enhanced Quality Monitoring before RFP
We’ve had the pleasure of working with almost every contact center provider that serves the pharma...
1 minute read
Introduction to enhanced Quality Monitoring - QM Design
At Centerfirst, we've pioneered a three-part enhanced Quality Monitoring (eQM) approach that...
1 minute read
Benchmarked Insights: What they are and why they’re Important
Pharma leaders and contact center managers constantly monitor, review, and optimize contact center...
3 minute read
Improve Contact Center Performance with enhanced Quality Monitoring
Do you ever wish you could drop in on your contact center calls to get real-time insights from your...
1 minute read
Free vs. Expert Quality Monitoring
Quality monitoring gives pharma leaders a look into their contact center interactions to uncover...
1 minute read
Quality Monitoring,
Sales Accelerator,
Three-Dimensional Insights,
Outsourced QM,
Consulting,
Patient Centric,
Agents
3D Call Center Insights are the Standard for Pharma Quality Monitoring
For pharma leaders, gaining transparency into a contact center’s performance can be difficult,...
3 minute read
Why your Contact Center Agents Deserve enhanced Quality Monitoring
Pharma companies invest a lot of money, time, and resources into developing effective contact...
2 minute read
Why Pay for Call Quality Monitoring if you’re Getting it for Free?
A friend once told me, “Nothing is free, but some things are included.”
1 minute read
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