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Category: three dimensional insights
How are Clients Using Centerfirst to Help Achieve their Objectives? [Interview - Video]

Introducing the Interview Series Here at Centerfirst, we strongly believe in our core values of humble expertise, collaboration and every contact matters. This is why we decided to start an interview…

Introduction to enhanced Quality Monitoring - 3D Insights [Audio]

Welcome to the third and final installment of our Intro to eQMTM audio blog series where we walk through our proven process we utilize to deliver our clients with high-value insights and guidance for…

Introduction to enhanced Quality Monitoring - Processing [Audio]

In our last audio blog, we discussed the first step of our eQM process, QM Design. During this phase, every client of Centerfirst works directly with our team to create a customized monitoring…

Benchmarked Insights: What They Are and Why They’re Important

Pharma leaders and contact center managers constantly monitor, review, and optimize contact center performance to deliver positive customer experiences and maintain a competitive advantage.

Why Three-dimensional Call Center Insights are the Gold Standard for Pharma Quality Monitoring

For pharma leaders, gaining transparency into a contact center’s performance can be difficult, especially when traditional call center quality monitoring (QM) may only deliver limited,…

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