An Inside Look into Client Insights

At Centerfirst, we pride ourselves on providing a transparent view for our clients into their...

5 Steps to Successful Quality Monitoring

One common interest that all of our clients share is a deep desire to learn more from their contact...

How are Clients Using us to Achieve their Objectives? [Interview]

Introducing the Interview Series Here at Centerfirst, we strongly believe in our core values of...

Introduction to enhanced Quality Monitoring - 3D Insights

Welcome to the third and final installment of our Intro to eQMTM audio blog series where we walk...

Introduction to enhanced Quality Monitoring - Processing

In our last audio blog, we discussed the first step of our eQM process, QM Design. During this...

Benchmarked Insights: What they are and why they’re Important

Pharma leaders and contact center managers constantly monitor, review, and optimize contact center...

Improve Contact Center Performance with enhanced Quality Monitoring

Do you ever wish you could drop in on your contact center calls to get real-time insights from your...

Multi-Skill Sales: The Future of Pharmaceutical Sales Representatives

In a challenging pharma sales environment (created in large part due to the pandemic), customers...

3D Call Center Insights are the Standard for Pharma Quality Monitoring

For pharma leaders, gaining transparency into a contact center’s performance can be difficult,...

Capture High-Value Insights from your Quality Monitoring Function

A blog about the value of customer insights from the contact center would be very innovative – if...