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Three-Dimensional Insights

Quality Monitoring, Three-Dimensional Insights, Patient Centric, tips

An Inside Look into Client Insights

At Centerfirst, we pride ourselves on providing a transparent view for our clients into their...
2 minute read
Quality Monitoring, Three-Dimensional Insights, Outsourced QM, Patient Centric, audio

5 Steps to Successful Quality Monitoring

One common interest that all of our clients share is a deep desire to learn more from their contact...
4 minute read
Quality Monitoring, Three-Dimensional Insights, Artificial Intelligence, Discover AI, Interview, Video, Our Technology

How are Clients Using us to Achieve their Objectives? [Interview]

Introducing the Interview Series Here at Centerfirst, we strongly believe in our core values of...
1 minute read
Quality Monitoring, Three-Dimensional Insights, Consulting, audio, Agents

Introduction to enhanced Quality Monitoring - 3D Insights

Welcome to the third and final installment of our Intro to eQMTM audio blog series where we walk...
1 minute read
Quality Monitoring, Three-Dimensional Insights, Consulting, audio

Introduction to enhanced Quality Monitoring - Processing

In our last audio blog, we discussed the first step of our eQM process, QM Design. During this...
1 minute read
Quality Monitoring, Three-Dimensional Insights, Outsourced QM

Benchmarked Insights: What they are and why they’re Important

Pharma leaders and contact center managers constantly monitor, review, and optimize contact center...
3 minute read
Quality Monitoring, Three-Dimensional Insights, Outsourced QM, audio

Improve Contact Center Performance with enhanced Quality Monitoring

Do you ever wish you could drop in on your contact center calls to get real-time insights from your...
1 minute read
Sales Accelerator, Three-Dimensional Insights, Agents

Multi-Skill Sales: The Future of Pharmaceutical Sales Representatives

In a challenging pharma sales environment (created in large part due to the pandemic), customers...
2 minute read
Quality Monitoring, Sales Accelerator, Three-Dimensional Insights, Outsourced QM, Consulting, Patient Centric, Agents

3D Call Center Insights are the Standard for Pharma Quality Monitoring

For pharma leaders, gaining transparency into a contact center’s performance can be difficult,...
3 minute read
Quality Monitoring, Three-Dimensional Insights, Outsourced QM, Consulting

Capture High-Value Insights from your Quality Monitoring Function

A blog about the value of customer insights from the contact center would be very innovative – if...
2 minute read

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