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Posts about
Patient Centric
ROI of Customer Experience (CX)
The pharmaceutical industry is a complex and ever-changing landscape. With new drugs and treatments...
1 minute read
Centerfirst CX Framework: Needs Addressed
Centerfirst’s CX Framework creates a foundation for contact centers to better understand where to...
2 minute read
Centerfirst CX Framework: Be Informed
Centerfirst’s CX Framework creates a foundation for contact centers to better understand where to...
2 minute read
Centerfirst CX Framework: Be Heard
Centerfirst’s CX Framework creates a foundation for contact centers to better understand where to...
2 minute read
Centerfirst CX Framework: Feel Included
Centerfirst’s CX Framework creates a foundation for contact centers to better understand where to...
2 minute read
How to Retain Agents During the Great Resignation
The Great Resignation aka the Great Reshuffle is a current economic trend where employees are ...
3 minute read
Introduction to Centerfirst's CX Framework
Customer Experience Framework – Initial Data
4 minute read
The Importance of Transcribing your Contact Center Calls
Call monitoring is popular at pharma contact centers, as many managers are listening in and/or...
3 minute read
An Inside Look into Client Insights
At Centerfirst, we pride ourselves on providing a transparent view for our clients into their...
2 minute read
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