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Patient Centric

Quality Monitoring, Consulting, Patient Centric, tips, Transcription

The Importance of Transcribing your Contact Center Calls

Call monitoring is popular at pharma contact centers, as many managers are listening in and/or...
3 minute read
Quality Monitoring, Three-Dimensional Insights, Patient Centric, tips

An Inside Look into Client Insights

At Centerfirst, we pride ourselves on providing a transparent view for our clients into their...
2 minute read
Quality Monitoring, Three-Dimensional Insights, Outsourced QM, Patient Centric, audio

5 Steps to Successful Quality Monitoring

One common interest that all of our clients share is a deep desire to learn more from their contact...
4 minute read
Quality Monitoring, Sales Accelerator, Three-Dimensional Insights, Outsourced QM, Consulting, Patient Centric, Agents

3D Call Center Insights are the Standard for Pharma Quality Monitoring

For pharma leaders, gaining transparency into a contact center’s performance can be difficult,...
3 minute read
Insider, News, Patient Centric, Interview

What our Pharmavoice 100 Award Means for the Future Patient Experience

In the July-August 2020 digital edition of their official magazine, PharmaVOICE released their list...
1 minute read
Consulting, Patient Centric

Patient Centricity at CBI’S Bio-Pharma Contact Centers Conference

CBI’s 16th Annual Bio-Pharma Contact Centers Conference in Philadelphia was another big hit with...
1 minute read
Consulting, Patient Centric

Protect your Patient Support Program from “White-Coat Sales” Concerns

In May 2017, Novo Nordisk settled a lawsuit that alleged it ran an illegal marketing program to...
2 minute read
Quality Monitoring, Consulting, Patient Centric, tips, Agents

Is your Company Patient-Centric? 3 Ideas that Can Help You Get to Yes

Patient-centricity is a popular buzz word in the healthcare industry. We’ve all read the articles...
2 minute read
Quality Monitoring, Outsourced QM, Consulting, Patient Centric, tips

Simplifying the Customer Experience

Pharma companies can sometimes make defining and providing a great telephonic customer experience...
2 minute read

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