Introduction to enhanced Quality Monitoring - QM Design
At Centerfirst, we've pioneered a three-part enhanced Quality Monitoring (eQM) approach that includes design, processing, and 3D insights. We use eQM to help our clients unlock the value of the interactions occurring in their contact center. In this audio blog, we will further explore the design component of eQM.
If you would like to learn more about the eQM design phase, take a listen to Pete's audio blog below: