The Emotional Connection: Elevating Patient Care Through Understanding and Empathy

In healthcare, the power of understanding our patients' emotions is unparalleled. It shapes their...

ROI of Customer Experience (CX)

The pharmaceutical industry is a complex and ever-changing landscape. With new drugs and treatments...

Centerfirst CX Framework: Needs Addressed

Centerfirst’s CX Framework creates a foundation for contact centers to better understand where to...

Centerfirst CX Framework: Be Informed

Centerfirst’s CX Framework creates a foundation for contact centers to better understand where to...

Centerfirst CX Framework: Be Heard

Centerfirst’s CX Framework creates a foundation for contact centers to better understand where to...

Centerfirst CX Framework: Feel Included

Centerfirst’s CX Framework creates a foundation for contact centers to better understand where to...

How to Retain Agents During the Great Resignation

The Great Resignation aka the Great Reshuffle is a current economic trend where employees are ...