Is your inside sales team meeting your sales goals? We’ve identified 2 leading indicators that will help Accelerate your Sales Performance!
Multi-skill Sales: The Future of Pharmaceutical Sales Representatives

In a challenging pharma sales environment (created in large part due to the pandemic), customers like HCPs still expect flexibility, empathy, and access to services that they’re used to from pharma…

Inside Sales Dynamics in the Contact Center [audio]

Especially due to the pandemic, pharma leaders have become increasingly interested in solutions that can enhance their sales team's effectiveness. This is even more evident as field sales teams spend…

Why Three-dimensional Call Center Insights are the Gold Standard for Pharma Quality Monitoring

For pharma leaders, gaining transparency into a contact center’s performance can be difficult, especially when traditional call center quality monitoring (QM) may only deliver limited,…

Why Your Best Contact Center Agents Deserve Enhanced Quality Monitoring

Pharma companies invest a lot of money, time, and resources into developing effective contact centers to improve patient and HCP experiences. Call center agents are one of the most vital components…

Inside Pharmaceutical Sales Reps Can Use These Two Skills For Positive Customer Interactions

As more and more companies adapt to the inside sales environment, pharma sales leaders are facing a new set of challenges. Now, they must contend with decreased productivity, a crowded virtual…

Two Pharma Sales Skills That Have the Highest Correlation with Positive Hcp Sentiment

After monitoring tens of thousands of interactions between pharma sales reps and HCPs, our team at Centerfirst saw a huge opportunity to identify the top two leading indicators of sales success.…

Leading Pharma Contact Centers Put Patients First During Covid-19

In any time of crisis, contact centers become the centerpiece of communication with patients. This has been amplified by COVID-19, especially as interactions that may have taken place in person are…

What Our Pharmavoice 100 Award Means for the Future of the Patient Experience

In the July-August digital edition of their official magazine, PharmaVOICE released their list of the most influential people in the life sciences industry. According to the organization, PharmaVOICE…

Why Pay For Call Quality Monitoring If You’re Getting It For Free?

A friend once told me, “Nothing is free, but some things are included.”

Sample RFP Template for Bio-Pharma Contact Centers

A question we often receive is, “What questions should be included in a Request for Proposal (RFP) for a bio-pharma contact center?” No two RFPs are alike but there are several questions that should…

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