Is your inside sales team meeting your sales goals? We’ve identified 2 leading indicators that will help Accelerate your Sales Performance!
Introduction to enhanced Quality Monitoring - QM Design [Audio]

At Centerfirst, we've pioneered a three-part enhanced Quality Monitoring (eQM) approach that includes design, processing, and 3D insights. We use eQM to help our clients unlock the value of the…

Benchmarked Insights: What They Are and Why They’re Important

Pharma leaders and contact center managers constantly monitor, review, and optimize contact center performance to deliver positive customer experiences and maintain a competitive advantage.

Implementing AI to Improve Inside Sales Performance [Audio]

At its core, sales is about building lasting relationships that bring value to both the business and the customer. Traditional face-to-face sales made it easier for pharma reps to connect with…

How to Improve Contact Center Performance with Enhanced Quality Monitoring [Audio]

Do you ever wish you could drop in on your contact center calls to get real-time insights from your customers? With Enhanced Quality Monitoring (eQM), pharma leaders can draw actionable insights to…

Free vs. Expert Quality Monitoring [Audio]

Quality monitoring gives pharma leaders a look into their contact center interactions to uncover valuable information about their business and their customers. However, the quality monitoring…

How to Rethink Inside Sales as a Complement to Field Sales [Audio]

The pandemic reshaped the way sales teams connect with HCPs and other customers. As strict safety regulations limited traditional face-to-face interactions, inside sales has proven to be a…

Multi-skill Sales: The Future of Pharmaceutical Sales Representatives

In a challenging pharma sales environment (created in large part due to the pandemic), customers like HCPs still expect flexibility, empathy, and access to services that they’re used to from pharma…

Inside Sales Dynamics in the Contact Center [audio]

Especially due to the pandemic, pharma leaders have become increasingly interested in solutions that can enhance their sales team's effectiveness. This is even more evident as field sales teams spend…

Why Three-dimensional Call Center Insights are the Gold Standard for Pharma Quality Monitoring

For pharma leaders, gaining transparency into a contact center’s performance can be difficult, especially when traditional call center quality monitoring (QM) may only deliver limited,…

Why Your Best Contact Center Agents Deserve Enhanced Quality Monitoring

Pharma companies invest a lot of money, time, and resources into developing effective contact centers to improve patient and HCP experiences. Call center agents are one of the most vital components…

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