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Blog | Centerfirst

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Discover AI, Agents, Our Technology

Real Time and Post Call Analytics

Did YOU just invest in “Agent Assist”? Real-time “agent assist” tools are becoming exceedingly...
1 minute read
Quality Monitoring, Outsourced QM, Consulting, Patient Centric, tips, Agents, CX Framework

Centerfirst CX Framework: Needs Addressed

Centerfirst’s CX Framework creates a foundation for contact centers to better understand where to...
2 minute read
Quality Monitoring, Outsourced QM, Consulting, Patient Centric, tips, Agents, CX Framework

Centerfirst CX Framework: Be Informed

Centerfirst’s CX Framework creates a foundation for contact centers to better understand where to...
2 minute read
Quality Monitoring, Outsourced QM, Consulting, Patient Centric, tips, Agents, CX Framework

Centerfirst CX Framework: Be Heard

Centerfirst’s CX Framework creates a foundation for contact centers to better understand where to...
2 minute read
Quality Monitoring, Outsourced QM, Consulting, Patient Centric, tips, Agents, CX Framework

Centerfirst CX Framework: Feel Included

Centerfirst’s CX Framework creates a foundation for contact centers to better understand where to...
2 minute read
Quality Monitoring, Outsourced QM, Consulting, Patient Centric, Agents, CX Framework

How to Retain Agents During the Great Resignation

The Great Resignation aka the Great Reshuffle is a current economic trend where employees are ...
3 minute read
Quality Monitoring, Consulting, Patient Centric, Interview, tips, HCPs

Introduction to Centerfirst's CX Framework

Customer Experience Framework – Initial Data
4 minute read
Quality Monitoring, Consulting, Patient Centric, tips, Transcription

The Importance of Transcribing your Contact Center Calls

Call monitoring is popular at pharma contact centers, as many managers are listening in and/or...
3 minute read
Quality Monitoring, Three-Dimensional Insights, Patient Centric, tips

An Inside Look into Client Insights

At Centerfirst, we pride ourselves on providing a transparent view for our clients into their...
2 minute read
Quality Monitoring, Consulting, Agents

4 Ways for Contact Center Agents to Capture Information more Effectively

When a customer calls into your contact center, an opportunity is presented to leave a lasting...
2 minute read

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