At Centerfirst, we've pioneered a three-part enhanced Quality Monitoring (eQM) approach that includes design, processing, and 3D insights. We use eQM to help our clients unlock the value of the…

Pharma leaders and contact center managers constantly monitor, review, and optimize contact center performance to deliver positive customer experiences and maintain a competitive advantage.

At its core, sales is about building lasting relationships that bring value to both the business and the customer. Traditional face-to-face sales made it easier for pharma reps to connect with…

Do you ever wish you could drop in on your contact center calls to get real-time insights from your customers? With Enhanced Quality Monitoring (eQM), pharma leaders can draw actionable insights to…

Quality monitoring gives pharma leaders a look into their contact center interactions to uncover valuable information about their business and their customers. However, the quality monitoring…

The pandemic reshaped the way sales teams connect with HCPs and other customers. As strict safety regulations limited traditional face-to-face interactions, inside sales has proven to be a…

In a challenging pharma sales environment (created in large part due to the pandemic), customers like HCPs still expect flexibility, empathy, and access to services that they’re used to from pharma…

Especially due to the pandemic, pharma leaders have become increasingly interested in solutions that can enhance their sales team's effectiveness. This is even more evident as field sales teams spend…

For pharma leaders, gaining transparency into a contact center’s performance can be difficult, especially when traditional call center quality monitoring (QM) may only deliver limited,…

Pharma companies invest a lot of money, time, and resources into developing effective contact centers to improve patient and HCP experiences. Call center agents are one of the most vital components…