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Blog | Centerfirst

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Quality Monitoring, Consulting

4 Ways for Contact Center Agents to Capture Information more Effectively

When a customer calls into your contact center, an opportunity is presented to leave a lasting...
2 minute read
Quality Monitoring, Outsourced QM, Templates

Traditional QM vs eQM (Free Monitoring Form Template)

Contact centers act as the centerpiece of patient and customer communication for many pharma...
5 minute read
Artificial Intelligence, Interview, Video

Interview with Kyle Carter, Founder of Zenylitics

Introducing Kyle Carter Zenylitics is a key partner of Centerfirst, as you probably learned in our
1 minute read
Artificial Intelligence, Interview, Video

Our Collaborative Partnership with Zenylitics - Building an AI Tool for Pharma

Intro to Zenylitics and our Partnership For the past several years, we have been exploring and...
1 minute read
Quality Monitoring, Patient Centric, audio

5 Steps to Successful Quality Monitoring

One common interest that all of our clients share is a deep desire to learn more from their contact...
4 minute read
Artificial Intelligence, audio

The Importance of Creating a Story with Data

Storytelling has been around as long as humans have. It is an amazing way to take information and...
1 minute read
Quality Monitoring, Product Launch, FDA Approval

Three Tips for a Successful Product Launch

We all know the importance of a good first impression. The first date, the job interview, the...
3 minute read
Quality Monitoring, Discover AI, audio

Enhanced Quality Monitoring Metadata

At Centerfirst, we use artificial intelligence to not only transcribe call data, but to also turn...
1 minute read
Quality Monitoring, Discover AI, Interview, Video

How is eQM Supported by Discover? [Interview]

Introduction with Chris Weber In part two of our interview series, Centerfirst's president Pete ...
1 minute read
Complimentary Assessment, Discover AI, audio

Introducing Discover

We recently implemented Discover, a game-changing AI tool powered by Call Miner and tuned...

Topics

  • Artificial Intelligence (5)
  • audio (13)
  • Compliance QC (1)
  • Complimentary Assessment (1)
  • Consulting (20)
  • COVID-19 (1)
  • Discover AI (4)
  • FDA Approval (1)
  • Interview (4)
  • Outsourced QM (2)
  • Patient Centric (5)
  • Product Launch (1)
  • Quality Monitoring (36)
  • Sales Accelerator (7)
  • Templates (4)
  • Three-Dimensional Insights (5)
  • Video (4)
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