Welcome to the third and final installment of our Intro to eQMTM audio blog series where we walk through our proven process we utilize to deliver our clients with high-value insights and guidance for…

We’ve had the pleasure of working with almost every contact center provider that serves the pharma industry, and we enjoy a collaborative relationship with each one of them. Because of these strong…

In our last audio blog, we discussed the first step of our eQM process, QM Design. During this phase, every client of Centerfirst works directly with our team to create a customized monitoring…

At Centerfirst, we've pioneered a three-part enhanced Quality Monitoring (eQM) approach that includes design, processing, and 3D insights. We use eQM to help our clients unlock the value of the…

Pharma leaders and contact center managers constantly monitor, review, and optimize contact center performance to deliver positive customer experiences and maintain a competitive advantage.

At its core, sales is about building lasting relationships that bring value to both the business and the customer. Traditional face-to-face sales made it easier for pharma reps to connect with…

Do you ever wish you could drop in on your contact center calls to get real-time insights from your customers? With Enhanced Quality Monitoring (eQM), pharma leaders can draw actionable insights to…

Quality monitoring gives pharma leaders a look into their contact center interactions to uncover valuable information about their business and their customers. However, the quality monitoring…

The pandemic reshaped the way sales teams connect with HCPs and other customers. As strict safety regulations limited traditional face-to-face interactions, inside sales has proven to be a…

In a challenging pharma sales environment (created in large part due to the pandemic), customers like HCPs still expect flexibility, empathy, and access to services that they’re used to from pharma…