Blog | Centerfirst
Protect your Patient Support Program from “White-Coat Sales” Concerns
In May 2017, Novo Nordisk settled a lawsuit that alleged it ran an illegal marketing program to...
2 minute read
Best Practices for Quality Monitoring Forms in Pharma Contact Centers
Centerfirst has performed hundreds of thousands of monitors in more than a dozen years, and we...
1 minute read
Is your Company Patient-Centric? 3 Ideas that Can Help You Get to Yes
Patient-centricity is a popular buzz word in the healthcare industry. We’ve all read the articles...
2 minute read
How to Make your Bio-Pharma Contact Center More Influential
I may be overlooking a few things, but it seems that almost anything we do is being done to have an...
2 minute read
Four Steps to Simplify your Mystery Calling Program
Have you been looking for a way to give your call center Quality Monitoring (QM) program a boost?
2 minute read
Every Contact Matters
Every Contact Mattersis not only our tagline, but it’s at the heart of our foundation and our...
1 minute read
Top 5 Competencies to Look for when Hiring Quality Monitoring Agents
Centerfirst call quality monitoring agents have performed hundreds of thousands of monitors for...
2 minute read
Capture High-Value Insights from your Quality Monitoring Function
A blog about the value of customer insights from the contact center would be very innovative – if...
2 minute read
Use Mystery Calls to Boost Confidence in your Call Center Performance
This blog has updated information at the beginning (nothing is wrong/outdated, we just wanted to...
3 minute read
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