How to Achieve Cost Savings Without Sacrificing Exceptional CX in Healthcare Contact Centers

In today's uncertain economic landscape, healthcare contact centers are facing a common challenge:...

Real Time and Post Call Analytics

Did YOU just invest in “Agent Assist”? Real-time “agent assist” tools are becoming exceedingly...

Interview with Kyle Carter, Founder of Zenylitics

Introducing Kyle Carter Zenylitics is a key partner of Centerfirst, as you probably learned in our

Our Collaborative Partnership with Zenylitics - Building an AI Tool for Pharma

Intro to Zenylitics and our Partnership For the past several years, we have been exploring and...

Enhanced Quality Monitoring Metadata

At Centerfirst, we use artificial intelligence to not only transcribe call data, but to also turn...

How is eQM Supported by Discover? [Interview]

Introduction with Chris Weber In part two of our interview series, Centerfirst's president Pete ...

Introducing Discover

We recently implemented Discover, a game-changing AI tool powered by Call Miner and tuned...

How are Clients Using us to Achieve their Objectives? [Interview]

Introducing the Interview Series Here at Centerfirst, we strongly believe in our core values of...

Implementing AI to Improve Inside Sales Performance

At its core, sales is about building lasting relationships that bring value to both the business...