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Blog | Centerfirst

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Insider

Insider, Quality Monitoring, Outsourced QM, Consulting, audio, Product Launch

Introduction to enhanced Quality Monitoring - QM Design

At Centerfirst, we've pioneered a three-part enhanced Quality Monitoring (eQM) approach that...
1 minute read
Insider, News, Patient Centric, Interview

What our Pharmavoice 100 Award Means for the Future Patient Experience

In the July-August 2020 digital edition of their official magazine, PharmaVOICE released their list...
1 minute read
Insider, Quality Monitoring, Our Technology

The Cost and Value of a QM Database for the Bio-pharma Call Center

Monitoring and scoring inbound and outbound calls are not a new concept. In fact, you would be...
2 minute read
Insider, Consulting, Templates, tips, Agents

Strategy Development – Good Decisions, More Important than Great Ideas

Great strategy doesn’t often come from one great idea. It’s more likely that a highly-developed...
2 minute read
Insider, News, Quality Monitoring, Consulting

What can Winemakers Teach us About Technology in the Call Center?

Napa Valley wineries are deploying optic readers to help winemakers identify the best grapes for...
2 minute read

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