Introduction to enhanced Quality Monitoring - QM Design

At Centerfirst, we've pioneered a three-part enhanced Quality Monitoring (eQM) approach that...

What our Pharmavoice 100 Award Means for the Future Patient Experience

In the July-August 2020 digital edition of their official magazine, PharmaVOICE released their list...

The Cost and Value of a QM Database for the Bio-pharma Call Center

Monitoring and scoring inbound and outbound calls are not a new concept. In fact, you would be...

Strategy Development – Good Decisions, More Important than Great Ideas

Great strategy doesn’t often come from one great idea. It’s more likely that a highly-developed...

What can Winemakers Teach us About Technology in the Call Center?

Napa Valley wineries are deploying optic readers to help winemakers identify the best grapes for...