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What our Pharmavoice 100 Award Means for the Future Patient Experience
In theJuly-August 2020 digital editionof their official magazine, PharmaVOICE released their list...
1 minute read
The Cost and Value of a QM Database for the Bio-pharma Call Center
Monitoring and scoring inbound and outbound calls are not a new concept. In fact, you would be...
2 minute read
Strategy Development – Good Decisions, More Important than Great Ideas
Great strategy doesn’t often come from one great idea. It’s more likely that a highly-developed...
2 minute read
What can Winemakers Teach us About Technology in the Call Center?
Napa Valley wineries are deploying optic readers to help winemakers identify the best grapes for...
2 minute read
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