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Blog | Centerfirst

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Our Technology

Discover AI, Agents, Our Technology

Real Time and Post Call Analytics

Did YOU just invest in “Agent Assist”? Real-time “agent assist” tools are becoming exceedingly...
1 minute read
Artificial Intelligence, Discover AI, Interview, Video, Our Technology

Interview with Kyle Carter, Founder of Zenylitics

Introducing Kyle Carter Zenylitics is a key partner of Centerfirst, as you probably learned in our
1 minute read
Artificial Intelligence, Discover AI, Interview, Video, Our Technology

Our Collaborative Partnership with Zenylitics - Building an AI Tool for Pharma

Intro to Zenylitics and our Partnership For the past several years, we have been exploring and...
1 minute read
Quality Monitoring, Discover AI, Interview, Video, Our Technology

How is eQM Supported by Discover? [Interview]

Introduction with Chris Weber In part two of our interview series, Centerfirst's president Pete ...
1 minute read
Artificial Intelligence, Complimentary Assessment, Discover AI, audio, Product Launch, Our Technology

Introducing Discover

We recently implemented Discover, a game-changing AI tool powered by Call Miner and tuned...
Quality Monitoring, Three-Dimensional Insights, Artificial Intelligence, Discover AI, Interview, Video, Our Technology

How are Clients Using us to Achieve their Objectives? [Interview]

Introducing the Interview Series Here at Centerfirst, we strongly believe in our core values of...
1 minute read
Quality Monitoring, Consulting, COMET, Our Technology

Do you have the Right Tools to Manage your Call Monitoring Program?

Introducing COMET Call Monitoring Software COMET is a call monitoring software from Centerfirst...
1 minute read
Insider, Quality Monitoring, Our Technology

The Cost and Value of a QM Database for the Bio-pharma Call Center

Monitoring and scoring inbound and outbound calls are not a new concept. In fact, you would be...
2 minute read

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