Real Time and Post Call Analytics

Did YOU just invest in “Agent Assist”? Real-time “agent assist” tools are becoming exceedingly...

Interview with Kyle Carter, Founder of Zenylitics

Introducing Kyle Carter Zenylitics is a key partner of Centerfirst, as you probably learned in our

Our Collaborative Partnership with Zenylitics - Building an AI Tool for Pharma

Intro to Zenylitics and our Partnership For the past several years, we have been exploring and...

How is eQM Supported by Discover? [Interview]

Introduction with Chris Weber In part two of our interview series, Centerfirst's president Pete ...

Introducing Discover

We recently implemented Discover, a game-changing AI tool powered by Call Miner and tuned...

How are Clients Using us to Achieve their Objectives? [Interview]

Introducing the Interview Series Here at Centerfirst, we strongly believe in our core values of...

Do you have the Right Tools to Manage your Call Monitoring Program?

Introducing COMET Call Monitoring Software COMET is a call monitoring software from Centerfirst...

The Cost and Value of a QM Database for the Bio-pharma Call Center

Monitoring and scoring inbound and outbound calls are not a new concept. In fact, you would be...