Real Time and Post Call Analytics

Did YOU just invest in “Agent Assist”? Real-time “agent assist” tools are becoming exceedingly...

Centerfirst CX Framework: Needs Addressed

Centerfirst’s CX Framework creates a foundation for contact centers to better understand where to...

Centerfirst CX Framework: Be Informed

Centerfirst’s CX Framework creates a foundation for contact centers to better understand where to...

Centerfirst CX Framework: Be Heard

Centerfirst’s CX Framework creates a foundation for contact centers to better understand where to...

Centerfirst CX Framework: Feel Included

Centerfirst’s CX Framework creates a foundation for contact centers to better understand where to...

How to Retain Agents During the Great Resignation

The Great Resignation aka the Great Reshuffle is a current economic trend where employees are ...

4 Ways for Contact Center Agents to Capture Information more Effectively

When a customer calls into your contact center, an opportunity is presented to leave a lasting...

Introduction to enhanced Quality Monitoring - 3D Insights

Welcome to the third and final installment of our Intro to eQMTM audio blog series where we walk...

How to Rethink Inside Sales as a Complement to Field Sales

The pandemic reshaped the way sales teams connect with HCPs and other customers. As strict safety...

Multi-Skill Sales: The Future of Pharmaceutical Sales Representatives

In a challenging pharma sales environment (created in large part due to the pandemic), customers...