Top 7 Challenges Patients Face Interacting with Adverse Event Reporting Lines and What to Do About It

Patient confusion and uncertainty surrounding adverse event reporting present significant...

How to Achieve Cost Savings Without Sacrificing Exceptional CX in Healthcare Contact Centers

In today's uncertain economic landscape, healthcare contact centers are facing a common challenge:...

Top 10 Challenges Patients Face Interacting with Patient Support Contact Centers and What to Do About It.

Patient support contact centers play a crucial role in assisting patients throughout their...

The Emotional Connection: Elevating Patient Care Through Understanding and Empathy

In healthcare, the power of understanding our patients' emotions is unparalleled. It shapes their...

Top 5 Challenges Faced by Patients when Interacting with Medical Information Contact Centers and What to Do About It

When seeking information and guidance about their medical conditions or treatments, patients often...

5 Strategies for Cultivating an Ideal Contact Center Experience for Your Patients

We have all experienced being patients ourselves or witnessing our loved ones navigate challenging...

Enhancing Customer Experience Through Agent Performance Management

Every day, patients and healthcare customers rely on agents to help them find answers and solve...

Improved Patient Experience Through Interaction Analysis

Imagine unlocking the power to understand your patients' challenges and barriers when accessing ...

Real Time and Post Call Analytics

Did YOU just invest in “Agent Assist”? Real-time “agent assist” tools are becoming exceedingly...

Centerfirst CX Framework: Needs Addressed

Centerfirst’s CX Framework creates a foundation for contact centers to better understand where to...