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Centerfirst CX Framework: Needs Addressed
Centerfirst’s CX Framework creates a foundation for contact centers to better understand where to...
2 minute read
Centerfirst CX Framework: Be Informed
Centerfirst’s CX Framework creates a foundation for contact centers to better understand where to...
2 minute read
Centerfirst CX Framework: Be Heard
Centerfirst’s CX Framework creates a foundation for contact centers to better understand where to...
2 minute read
Centerfirst CX Framework: Feel Included
Centerfirst’s CX Framework creates a foundation for contact centers to better understand where to...
2 minute read
How to Retain Agents During the Great Resignation
The Great Resignation aka the Great Reshuffle is a current economic trend where employees are ...
3 minute read
4 Ways for Contact Center Agents to Capture Information more Effectively
When a customer calls into your contact center, an opportunity is presented to leave a lasting...
2 minute read
Introduction to enhanced Quality Monitoring - 3D Insights
Welcome to the third and final installment of our Intro to eQMTM audio blog series where we walk...
1 minute read
How to Rethink Inside Sales as a Complement to Field Sales
The pandemic reshaped the way sales teams connect with HCPs and other customers. As strict safety...
1 minute read
Multi-Skill Sales: The Future of Pharmaceutical Sales Representatives
In a challenging pharma sales environment (created in large part due to the pandemic), customers...
2 minute read
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