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Inside Sales Dynamics in the Contact Center
Especially due to the pandemic, pharma leaders have become increasingly interested in solutions...
1 minute read
3D Call Center Insights are the Standard for Pharma Quality Monitoring
For pharma leaders, gaining transparency into a contact center’s performance can be difficult,...
3 minute read
Why your Contact Center Agents Deserve enhanced Quality Monitoring
Pharma companies invest a lot of money, time, and resources into developing effective contact...
2 minute read
Inside Sales Reps Use these Skills for Positive Customer Interactions
As more and more companies adapt to the inside sales environment, pharma sales leaders are facing a...
3 minute read
Pharma Sales Skills that Correlate with Positive HCP Sentiment
After monitoring tens of thousands of interactions between pharma sales reps and HCPs, our team at...
2 minute read
Leading Pharma Contact Centers Put Patients First During Covid-19
In any time of crisis, contact centers become the centerpiece of communication with patients. This...
2 minute read
What our Pharmavoice 100 Award Means for the Future Patient Experience
In the July-August 2020 digital edition of their official magazine, PharmaVOICE released their list...
1 minute read
Why Pay for Call Quality Monitoring if you’re Getting it for Free?
A friend once told me, “Nothing is free, but some things are included.”
1 minute read
Sample RFP Template for Bio-Pharma Contact Centers
A question we often receive is, “What questions should be included in a Request for Proposal (RFP)...Topics
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