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Quality Monitoring,
Three-Dimensional Insights,
Artificial Intelligence,
Discover AI,
Interview,
Video,
Our Technology
How are Clients Using us to Achieve their Objectives? [Interview]
Introducing the Interview Series Here at Centerfirst, we strongly believe in our core values of...
1 minute read
Introduction to enhanced Quality Monitoring - 3D Insights
Welcome to the third and final installment of our Intro to eQMTM audio blog series where we walk...
1 minute read
Enhanced Quality Monitoring before RFP
We’ve had the pleasure of working with almost every contact center provider that serves the pharma...
1 minute read
Introduction to enhanced Quality Monitoring - Processing
In our last audio blog, we discussed the first step of our eQM process, QM Design. During this...
1 minute read
Introduction to enhanced Quality Monitoring - QM Design
At Centerfirst, we've pioneered a three-part enhanced Quality Monitoring (eQM) approach that...
1 minute read
Benchmarked Insights: What they are and why they’re Important
Pharma leaders and contact center managers constantly monitor, review, and optimize contact center...
3 minute read
Implementing AI to Improve Inside Sales Performance
At its core, sales is about building lasting relationships that bring value to both the business...
1 minute read
Improve Contact Center Performance with enhanced Quality Monitoring
Do you ever wish you could drop in on your contact center calls to get real-time insights from your...
1 minute read
Free vs. Expert Quality Monitoring
Quality monitoring gives pharma leaders a look into their contact center interactions to uncover...
1 minute read
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