Blog | Centerfirst

Introducing Discover

We recently implemented Discover, a game-changing AI tool powered by Call Miner and tuned...

How are Clients Using us to Achieve their Objectives? [Interview]

Introducing the Interview Series Here at Centerfirst, we strongly believe in our core values of...

Introduction to enhanced Quality Monitoring - 3D Insights

Welcome to the third and final installment of our Intro to eQMTM audio blog series where we walk...

Enhanced Quality Monitoring before RFP

We’ve had the pleasure of working with almost every contact center provider that serves the pharma...

Introduction to enhanced Quality Monitoring - Processing

In our last audio blog, we discussed the first step of our eQM process, QM Design. During this...

Introduction to enhanced Quality Monitoring - QM Design

At Centerfirst, we've pioneered a three-part enhanced Quality Monitoring (eQM) approach that...

Benchmarked Insights: What they are and why they’re Important

Pharma leaders and contact center managers constantly monitor, review, and optimize contact center...

Implementing AI to Improve Inside Sales Performance

At its core, sales is about building lasting relationships that bring value to both the business...

Improve Contact Center Performance with enhanced Quality Monitoring

Do you ever wish you could drop in on your contact center calls to get real-time insights from your...

Free vs. Expert Quality Monitoring

Quality monitoring gives pharma leaders a look into their contact center interactions to uncover...