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Quality Monitoring
How to Achieve Cost Savings Without Sacrificing Exceptional CX in Healthcare Contact Centers
In today's uncertain economic landscape, healthcare contact centers are facing a common challenge:...
2 minute read
Top 10 Challenges Patients Face Interacting with Patient Support Contact Centers and What to Do About It.
Patient support contact centers play a crucial role in assisting patients throughout their...
3 minute read
Understanding Patient Emotions to Drive Better Patient Experiences
As a patient yourself, think of a time when you had an unforgettable experience leaving you feeling...
2 minute read
Top 5 Challenges Patients Face Interacting with Pharmaceutical Access and Reimbursement Contact Centers and What to Do About It.
When it comes to insurance coverage and financial aspects of healthcare, patients often need to...
3 minute read
The Emotional Connection: Elevating Patient Care Through Understanding and Empathy
In healthcare, the power of understanding our patients' emotions is unparalleled. It shapes their...
2 minute read
Reintroducing Centerfirst: Empowering Every Patient’s Voice
Welcome to the exciting relaunch of Centerfirst, where we are rewriting the rules of patient...
1 minute read
Top 5 Challenges Faced by Patients when Interacting with Medical Information Contact Centers and What to Do About It
When seeking information and guidance about their medical conditions or treatments, patients often...
3 minute read
5 Strategies for Cultivating an Ideal Contact Center Experience for Your Patients
We have all experienced being patients ourselves or witnessing our loved ones navigate challenging...
2 minute read
Enhancing Customer Experience Through Agent Performance Management
Every day, patients and healthcare customers rely on agents to help them find answers and solve...
2 minute read
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