Blog | Centerfirst
.jpg)
Posts about
Quality Monitoring
An Inside Look into Client Insights
At Centerfirst, we pride ourselves on providing a transparent view for our clients into their...
2 minute read
4 Ways for Contact Center Agents to Capture Information more Effectively
When a customer calls into your contact center, an opportunity is presented to leave a lasting...
2 minute read
Traditional QM vs eQM (Free Monitoring Form Template)
Contact centers act as the centerpiece of patient and customer communication for many pharma...
5 minute read
5 Steps to Successful Quality Monitoring
One common interest that all of our clients share is a deep desire to learn more from their contact...
4 minute read
Three Tips for a Successful Product Launch
We all know the importance of a good first impression. The first date, the job interview, the...
3 minute read
Enhanced Quality Monitoring Metadata
At Centerfirst, we use artificial intelligence to not only transcribe call data, but to also turn...
1 minute read
How is eQM Supported by Discover? [Interview]
Introduction with Chris Weber In part two of our interview series, Centerfirst's president Pete ...
1 minute read
Quality Monitoring,
Three-Dimensional Insights,
Artificial Intelligence,
Discover AI,
Interview,
Video,
Our Technology
How are Clients Using us to Achieve their Objectives? [Interview]
Introducing the Interview Series Here at Centerfirst, we strongly believe in our core values of...
1 minute read
Introduction to enhanced Quality Monitoring - 3D Insights
Welcome to the third and final installment of our Intro to eQMTM audio blog series where we walk...
1 minute read
Topics
- Agents (18)
- Artificial Intelligence (5)
- audio (13)
- COMET (1)
- Compliance QC (1)
- Complimentary Assessment (1)
- Consulting (35)
- COVID-19 (1)
- Culture (1)
- Discover AI (7)
- FDA Approval (1)
- forms (1)
- HCPs (4)
- Insider (5)
- Interview (5)
- Metadata (2)
- Mock Calls (3)
- Mystery Calls (2)
- News (2)
- Our Technology (7)
- Outsourced QM (17)
- Patient Centric (9)
- Product Launch (3)
- Quality Monitoring (41)
- RFP (2)
- Sales Accelerator (8)
- Templates (4)
- Three-Dimensional Insights (11)
- tips (18)
- Transcription (1)
- Video (4)