Is your inside sales team meeting your sales goals? We’ve identified 2 leading indicators that will help Accelerate your Sales Performance!
Category: quality monitoring
Introduction to enhanced Quality Monitoring - QM Design [Audio]

At Centerfirst, we've pioneered a three-part enhanced Quality Monitoring (eQM) approach that includes design, processing, and 3D insights. We use eQM to help our clients unlock the value of the…

Benchmarked Insights: What They Are and Why They’re Important

Pharma leaders and contact center managers constantly monitor, review, and optimize contact center performance to deliver positive customer experiences and maintain a competitive advantage.

Why Three-dimensional Call Center Insights are the Gold Standard for Pharma Quality Monitoring

For pharma leaders, gaining transparency into a contact center’s performance can be difficult, especially when traditional call center quality monitoring (QM) may only deliver limited,…

Why Your Best Contact Center Agents Deserve Enhanced Quality Monitoring

Pharma companies invest a lot of money, time, and resources into developing effective contact centers to improve patient and HCP experiences. Call center agents are one of the most vital components…

Two Pharma Sales Skills That Have the Highest Correlation with Positive Hcp Sentiment

After monitoring tens of thousands of interactions between pharma sales reps and HCPs, our team at Centerfirst saw a huge opportunity to identify the top two leading indicators of sales success.…

Why Pay For Call Quality Monitoring If You’re Getting It For Free?

A friend once told me, “Nothing is free, but some things are included.”

Updated with Empirical Performance Data – Adding Mock Calls to Training

We received a lot of comments on our “Mock Calls” blog from a few weeks ago and the commenters were generally in agreement that mock calls can be a huge boost to agent performance. Many responders…

4 Best Practices for Call Quality Monitoring Forms for Bio-pharma Contact Centers (Free Call Monitoring Template)

Centerfirst has performed hundreds of thousands of monitors in more than a dozen years, and we continually seek out ways to improve the monitoring process and monitoring forms. We’ve pulled together…

Is Automated Quality Monitoring Right For Bio-pharma? Yes, With Limitations

Centerfirst has performed hundreds of thousands of monitors for our healthcare and bio-pharma clients. We are constantly looking for ways to bring greater accuracy, insight, and efficiency to our…

Four Steps To Simplify Your Mystery Calling Program

Have you been looking for a way to give your call center Quality Monitoring (QM) program a boost?

No More Posts