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Posts about

Quality Monitoring

Quality Monitoring, Consulting, Patient Centric, tips, Transcription

The Importance of Transcribing your Contact Center Calls

Call monitoring is popular at pharma contact centers, as many managers are listening in and/or...
3 minute read
Quality Monitoring, Three-Dimensional Insights, Patient Centric, tips

An Inside Look into Client Insights

At Centerfirst, we pride ourselves on providing a transparent view for our clients into their...
2 minute read
Quality Monitoring, Consulting, Agents

4 Ways for Contact Center Agents to Capture Information more Effectively

When a customer calls into your contact center, an opportunity is presented to leave a lasting...
2 minute read
Quality Monitoring, Outsourced QM, Templates

Traditional QM vs eQM (Free Monitoring Form Template)

Contact centers act as the centerpiece of patient and customer communication for many pharma...
5 minute read
Quality Monitoring, Three-Dimensional Insights, Outsourced QM, Patient Centric, audio

5 Steps to Successful Quality Monitoring

One common interest that all of our clients share is a deep desire to learn more from their contact...
4 minute read
Quality Monitoring, Product Launch, FDA Approval

Three Tips for a Successful Product Launch

We all know the importance of a good first impression. The first date, the job interview, the...
3 minute read
Quality Monitoring, Discover AI, audio, Metadata

Enhanced Quality Monitoring Metadata

At Centerfirst, we use artificial intelligence to not only transcribe call data, but to also turn...
1 minute read
Quality Monitoring, Discover AI, Interview, Video, Our Technology

How is eQM Supported by Discover? [Interview]

Introduction with Chris Weber In part two of our interview series, Centerfirst's president Pete ...
1 minute read
Quality Monitoring, Three-Dimensional Insights, Artificial Intelligence, Discover AI, Interview, Video, Our Technology

How are Clients Using us to Achieve their Objectives? [Interview]

Introducing the Interview Series Here at Centerfirst, we strongly believe in our core values of...
1 minute read
Quality Monitoring, Three-Dimensional Insights, Consulting, audio, Agents

Introduction to enhanced Quality Monitoring - 3D Insights

Welcome to the third and final installment of our Intro to eQMTM audio blog series where we walk...
1 minute read

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  • FDA Approval (1)
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  • Metadata (2)
  • Mock Calls (3)
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  • News (2)
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  • Quality Monitoring (41)
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