Blog | Centerfirst

Where to Use Artificial Intelligence in your Bio-pharma Contact Center

As the bio-pharma contact center market learns more from experimenting with Artificial Intelligence...

Patient Centricity at CBI’S Bio-Pharma Contact Centers Conference

CBI’s 16th Annual Bio-Pharma Contact Centers Conference in Philadelphia was another big hit with...

Adding Mock Calls to Training Accelerates New Agent Performance

Taking that first call on the call floor can be terrifying for new bio-pharma contact center...

Updated Empirical Performance Data – Adding Mock Calls to Training

We received a lot of comments on our “Mock Calls” blog from a few weeks ago and the commenters were...

Protect your Patient Support Program from “White-Coat Sales” Concerns

In May 2017, Novo Nordisk settled a lawsuit that alleged it ran an illegal marketing program to...

Artificial Intelligence in the Contact Center

Centerfirst has performed hundreds of thousands of call and case monitors for healthcare contact...

Best Practices for Quality Monitoring Forms in Pharma Contact Centers

Centerfirst has performed hundreds of thousands of monitors in more than a dozen years, and we...

Is your Company Patient-Centric? 3 Ideas that Can Help You Get to Yes

Patient-centricity is a popular buzz word in the healthcare industry. We’ve all read the articles...

Is Automated Quality Monitoring Right for Bio-Pharma? With Limitations

Centerfirst has performed hundreds of thousands of monitors for our healthcare and bio-pharma...

How to Make your Bio-Pharma Contact Center More Influential

I may be overlooking a few things, but it seems that almost anything we do is being done to have an...