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Blog | Centerfirst

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Quality Monitoring, Three-Dimensional Insights, Outsourced QM, Patient Centric, audio

5 Steps to Successful Quality Monitoring

One common interest that all of our clients share is a deep desire to learn more from their contact...
4 minute read
Artificial Intelligence, audio

The Importance of Creating a Story with Data

Storytelling has been around as long as humans have. It is an amazing way to take information and...
1 minute read
Quality Monitoring, Product Launch, FDA Approval

Three Tips for a Successful Product Launch

We all know the importance of a good first impression. The first date, the job interview, the...
3 minute read
Quality Monitoring, Discover AI, audio, Metadata

Enhanced Quality Monitoring Metadata

At Centerfirst, we use artificial intelligence to not only transcribe call data, but to also turn...
1 minute read
Quality Monitoring, Discover AI, Interview, Video, Our Technology

How is eQM Supported by Discover? [Interview]

Introduction with Chris Weber In part two of our interview series, Centerfirst's president Pete ...
1 minute read
Artificial Intelligence, Complimentary Assessment, Discover AI, audio, Product Launch, Our Technology

Introducing Discover

We recently implemented Discover, a game-changing AI tool powered by Call Miner and tuned...
Quality Monitoring, Three-Dimensional Insights, Artificial Intelligence, Discover AI, Interview, Video, Our Technology

How are Clients Using us to Achieve their Objectives? [Interview]

Introducing the Interview Series Here at Centerfirst, we strongly believe in our core values of...
1 minute read
Quality Monitoring, Three-Dimensional Insights, Consulting, audio, Agents

Introduction to enhanced Quality Monitoring - 3D Insights

Welcome to the third and final installment of our Intro to eQMTM audio blog series where we walk...
1 minute read
Quality Monitoring, Outsourced QM, audio, RFP

Enhanced Quality Monitoring before RFP

We’ve had the pleasure of working with almost every contact center provider that serves the pharma...
1 minute read
Quality Monitoring, Three-Dimensional Insights, Consulting, audio

Introduction to enhanced Quality Monitoring - Processing

In our last audio blog, we discussed the first step of our eQM process, QM Design. During this...
1 minute read

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