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Blog | Centerfirst

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Artificial Intelligence

Where to Use Artificial Intelligence in your Bio-pharma Contact Center

As the bio-pharma contact center market learns more from experimenting with Artificial Intelligence...
2 minute read
Consulting, Patient Centric

Patient Centricity at CBI’S Bio-Pharma Contact Centers Conference

CBI’s 16th Annual Bio-Pharma Contact Centers Conference in Philadelphia was another big hit with...
1 minute read

Adding Mock Calls to Training Accelerates New Agent Performance

Taking that first call on the call floor can be terrifying for new bio-pharma contact center...
1 minute read
Quality Monitoring, Consulting

Updated Empirical Performance Data – Adding Mock Calls to Training

We received a lot of comments on our “Mock Calls” blog from a few weeks ago and the commenters were...
1 minute read
Consulting, Patient Centric

Protect your Patient Support Program from “White-Coat Sales” Concerns

In May 2017, Novo Nordisk settled a lawsuit that alleged it ran an illegal marketing program to...
2 minute read
Artificial Intelligence

Artificial Intelligence in the Contact Center

Centerfirst has performed hundreds of thousands of call and case monitors for healthcare contact...
4 minute read
Quality Monitoring, Consulting, Templates

Best Practices for Quality Monitoring Forms in Pharma Contact Centers

Centerfirst has performed hundreds of thousands of monitors in more than a dozen years, and we...
1 minute read
Consulting, Patient Centric

Is your Company Patient-Centric? 3 Ideas that Can Help You Get to Yes

Patient-centricity is a popular buzz word in the healthcare industry. We’ve all read the articles...
1 minute read
Quality Monitoring

Is Automated Quality Monitoring Right for Bio-Pharma? With Limitations

Centerfirst has performed hundreds of thousands of monitors for our healthcare and bio-pharma...
2 minute read
Consulting

How to Make your Bio-Pharma Contact Center More Influential

I may be overlooking a few things, but it seems that almost anything we do is being done to have an...
2 minute read

Topics

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  • audio (13)
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  • COVID-19 (1)
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  • FDA Approval (1)
  • Interview (4)
  • Outsourced QM (2)
  • Patient Centric (5)
  • Product Launch (1)
  • Quality Monitoring (36)
  • Sales Accelerator (7)
  • Templates (4)
  • Three-Dimensional Insights (5)
  • Video (4)
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