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Quality Monitoring, Sales Accelerator, Three-Dimensional Insights, Outsourced QM, Consulting, Patient Centric, Agents

3D Call Center Insights are the Standard for Pharma Quality Monitoring

For pharma leaders, gaining transparency into a contact center’s performance can be difficult,...
3 minute read
Quality Monitoring, Sales Accelerator, Outsourced QM, Consulting, Agents

Why your Contact Center Agents Deserve enhanced Quality Monitoring

Pharma companies invest a lot of money, time, and resources into developing effective contact...
2 minute read
Sales Accelerator, Consulting, tips

Inside Sales Reps Use these Skills for Positive Customer Interactions

As more and more companies adapt to the inside sales environment, pharma sales leaders are facing a...
3 minute read
Quality Monitoring, Sales Accelerator, Consulting, tips, HCPs, Agents

Pharma Sales Skills that Correlate with Positive HCP Sentiment

After monitoring tens of thousands of interactions between pharma sales reps and HCPs, our team at...
2 minute read
Consulting, COVID-19

Leading Pharma Contact Centers Put Patients First During Covid-19

In any time of crisis, contact centers become the centerpiece of communication with patients. This...
2 minute read
Insider, News, Patient Centric, Interview

What our Pharmavoice 100 Award Means for the Future Patient Experience

In the July-August 2020 digital edition of their official magazine, PharmaVOICE released their list...
1 minute read
Quality Monitoring, Outsourced QM, Agents

Why Pay for Call Quality Monitoring if you’re Getting it for Free?

A friend once told me, “Nothing is free, but some things are included.”
1 minute read
Consulting, Templates, tips, RFP

Sample RFP Template for Bio-Pharma Contact Centers

A question we often receive is, “What questions should be included in a Request for Proposal (RFP)...
Consulting, Patient Centric

Patient Centricity at CBI’S Bio-Pharma Contact Centers Conference

CBI’s 16th Annual Bio-Pharma Contact Centers Conference in Philadelphia was another big hit with...
1 minute read
Quality Monitoring, Consulting, tips, Mock Calls

Adding Mock Calls to Training Accelerates New Agent Performance

Taking that first call on the call floor can be terrifying for new bio-pharma contact center...
1 minute read

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