Introduction to Centerfirst's CX Framework

Customer Experience Framework – Initial Data

Inside Sales Dynamics in the Contact Center

Especially due to the pandemic, pharma leaders have become increasingly interested in solutions...

Pharma Sales Skills that Correlate with Positive HCP Sentiment

After monitoring tens of thousands of interactions between pharma sales reps and HCPs, our team at...

Top 5 Competencies to Look for when Hiring Quality Monitoring Agents

Centerfirst call quality monitoring agents have performed hundreds of thousands of monitors for...

Do HCP Agents Need Call Monitoring?

We often get asked by our clients if their healthcare professional (HCP) call center agents need to...