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Posts about
HCPs
Inside Sales Dynamics in the Contact Center
Especially due to the pandemic, pharma leaders have become increasingly interested in solutions...
1 minute read
Pharma Sales Skills that Correlate with Positive HCP Sentiment
After monitoring tens of thousands of interactions between pharma sales reps and HCPs, our team at...
2 minute read
Top 5 Competencies to Look for when Hiring Quality Monitoring Agents
Centerfirst call quality monitoring agents have performed hundreds of thousands of monitors for...
2 minute read
Do HCP Agents Need Call Monitoring?
We often get asked by our clients if their healthcare professional (HCP) call center agents need to...
1 minute read
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