Blog | Centerfirst

Understanding Patient Emotions to Drive Better Patient Experiences

As a patient yourself, think of a time when you had an unforgettable experience leaving you feeling...

Top 5 Challenges Patients Face Interacting with Pharmaceutical Access and Reimbursement Contact Centers and What to Do About It.

When it comes to insurance coverage and financial aspects of healthcare, patients often need to...

The Emotional Connection: Elevating Patient Care Through Understanding and Empathy

In healthcare, the power of understanding our patients' emotions is unparalleled. It shapes their...

Reintroducing Centerfirst: Empowering Every Patient’s Voice

Welcome to the exciting relaunch of Centerfirst, where we are rewriting the rules of patient...

Top 5 Challenges Faced by Patients when Interacting with Medical Information Contact Centers and What to Do About It

When seeking information and guidance about their medical conditions or treatments, patients often...

5 Strategies for Cultivating an Ideal Contact Center Experience for Your Patients

We have all experienced being patients ourselves or witnessing our loved ones navigate challenging...

Enhancing Customer Experience Through Agent Performance Management

Every day, patients and healthcare customers rely on agents to help them find answers and solve...

Improved Patient Experience Through Interaction Analysis

Imagine unlocking the power to understand your patients' challenges and barriers when accessing ...

ROI of Customer Experience (CX)

The pharmaceutical industry is a complex and ever-changing landscape. With new drugs and treatments...

Real Time and Post Call Analytics

Did YOU just invest in “Agent Assist”? Real-time “agent assist” tools are becoming exceedingly...