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Blog | Centerfirst

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Quality Monitoring, Three-Dimensional Insights, Patient Centric, tips

An Inside Look into Client Insights

At Centerfirst, we pride ourselves on providing a transparent view for our clients into their...
2 minute read
Quality Monitoring, Consulting, Agents

4 Ways for Contact Center Agents to Capture Information more Effectively

When a customer calls into your contact center, an opportunity is presented to leave a lasting...
2 minute read
Quality Monitoring, Outsourced QM, Templates

Traditional QM vs eQM (Free Monitoring Form Template)

Contact centers act as the centerpiece of patient and customer communication for many pharma...
5 minute read
Artificial Intelligence, Discover AI, Interview, Video, Our Technology

Interview with Kyle Carter, Founder of Zenylitics

Introducing Kyle Carter Zenylitics is a key partner of Centerfirst, as you probably learned in our
1 minute read
Artificial Intelligence, Discover AI, Interview, Video, Our Technology

Our Collaborative Partnership with Zenylitics - Building an AI Tool for Pharma

Intro to Zenylitics and our Partnership For the past several years, we have been exploring and...
1 minute read
Quality Monitoring, Three-Dimensional Insights, Outsourced QM, Patient Centric, audio

5 Steps to Successful Quality Monitoring

One common interest that all of our clients share is a deep desire to learn more from their contact...
4 minute read
Artificial Intelligence, audio

The Importance of Creating a Story with Data

Storytelling has been around as long as humans have. It is an amazing way to take information and...
1 minute read
Quality Monitoring, Product Launch, FDA Approval

Three Tips for a Successful Product Launch

We all know the importance of a good first impression. The first date, the job interview, the...
3 minute read
Quality Monitoring, Discover AI, audio, Metadata

Enhanced Quality Monitoring Metadata

At Centerfirst, we use artificial intelligence to not only transcribe call data, but to also turn...
1 minute read
Quality Monitoring, Discover AI, Interview, Video, Our Technology

How is eQM Supported by Discover? [Interview]

Introduction with Chris Weber In part two of our interview series, Centerfirst's president Pete ...
1 minute read

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