Is your inside sales team meeting your sales goals? We’ve identified 2 leading indicators that will help Accelerate your Sales Performance!
Two Pharma Sales Skills That Have the Highest Correlation with Positive Hcp Sentiment

After monitoring tens of thousands of interactions between pharma sales reps and HCPs, our team at Centerfirst saw a huge opportunity to identify the top two leading indicators of sales success.…

Leading Pharma Contact Centers Put Patients First During Covid-19

In any time of crisis, contact centers become the centerpiece of communication with patients. This has been amplified by COVID-19, especially as interactions that may have taken place in person are…

What Our Pharmavoice 100 Award Means for the Future of the Patient Experience

In the July-August digital edition of their official magazine, PharmaVOICE released their list of the most influential people in the life sciences industry. According to the organization, PharmaVOICE…

Why Pay For Call Quality Monitoring If You’re Getting It For Free?

A friend once told me, “Nothing is free, but some things are included.”

Sample RFP Template for Bio-Pharma Contact Centers

A question we often receive is, “What questions should be included in a Request for Proposal (RFP) for a bio-pharma contact center?” No two RFPs are alike but there are several questions that should…

Artificial Intelligence In Your Bio-pharma Contact Center And Where To Use It

As the bio-pharma contact center market learns more from experimenting with Artificial Intelligence (AI), Centerfirst wanted to weigh in with our insights on exactly where AI tools currently are best…

Patient Centricity – A Clear Focus For Cbi’s 16th Annual Bio-pharma Contact Centers Conference

CBI’s 16th Annual Bio-Pharma Contact Centers Conference in Philadelphia was another big hit with bio-pharma contact center leaders this year. As usual, the conference delivered excellent real-world…

Adding Mock Calls To Training Accelerates New Agent Performance

Taking that first call on the call floor can be terrifying for new bio-pharma contact center agents. Regardless of how thorough training was or how high the scores were on the knowledge checks,…

Updated with Empirical Performance Data – Adding Mock Calls to Training

We received a lot of comments on our “Mock Calls” blog from a few weeks ago and the commenters were generally in agreement that mock calls can be a huge boost to agent performance. Many responders…

Three Steps to Protect Your Patient Support Program from “White-coat Sales” Concerns

In May 2017, Novo Nordisk settled a lawsuit that alleged it ran an illegal marketing program to increase sales of its diabetes products…

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