Blog | Centerfirst
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4 Ways for Contact Center Agents to Capture Information more Effectively
When a customer calls into your contact center, an opportunity is presented to leave a lasting...
2 minute read
Traditional QM vs eQM (Free Monitoring Form Template)
Contact centers act as the centerpiece of patient and customer communication for many pharma...
5 minute read
Interview with Kyle Carter, Founder of Zenylitics
Introducing Kyle Carter Zenylitics is a key partner of Centerfirst, as you probably learned in our
1 minute read
Our Collaborative Partnership with Zenylitics - Building an AI Tool for Pharma
Intro to Zenylitics and our Partnership For the past several years, we have been exploring and...
1 minute read
5 Steps to Successful Quality Monitoring
One common interest that all of our clients share is a deep desire to learn more from their contact...
4 minute read
The Importance of Creating a Story with Data
Storytelling has been around as long as humans have. It is an amazing way to take information and...
1 minute read
Three Tips for a Successful Product Launch
We all know the importance of a good first impression. The first date, the job interview, the...
3 minute read
Enhanced Quality Monitoring Metadata
At Centerfirst, we use artificial intelligence to not only transcribe call data, but to also turn...
1 minute read
How is eQM Supported by Discover? [Interview]
Introduction with Chris Weber In part two of our interview series, Centerfirst's president Pete ...
1 minute read
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