Reintroducing Centerfirst: Empowering Every Patient’s Voice

Welcome to the exciting relaunch of Centerfirst, where we are rewriting the rules of patient experience!  

Where we came from: 

Established in 2004 as a consulting firm, we set out on a mission to empower pharmaceutical contact center stakeholders, helping them get more value from their outsourced contact centers. 

In 2013, sensing the pharmaceutical industry's demand for independent quality assessments, we ventured into outsourced quality monitoring. As pioneers in this field, we quickly earned a reputation for our expertise in assessing complex medical interactions and our unwavering commitment to excellence. However, we knew that true innovation lay ahead, propelled by the relentless progress of technology and the rise of artificial intelligence. 

In 2021, we partnered with a leading speech analytics and conversation intelligence platform to develop an interaction analytics tool that is tuned for complex healthcare conversations and customizable for each unique client. We combined interaction analytics with our extensive healthcare and pharmaceutical expertise to deliver our clients actionable insights and high-value consultative guidance.  Together we drive meaningful and measurable change that ultimately improves the patient experience. We made the investment so you can reap the rewards! 

Where we are going: 

With years of dedicated experience in attentively listening to patient, caregiver, and healthcare provider interactions, we have developed a deep appreciation for the significance of their voices. We value every word spoken and leverage the transformative potential of patient feedback to foster positive change and enhance health outcomes. This is our passion, our area of expertise, and our purpose. Here is where we can truly make a meaningful impact. 

At Centerfirst, we go beyond traditional solutions. Armed with our unique patient experience expertise, we create innovative programs that seamlessly connect healthcare stakeholders with the heartbeat of their operations – the patients and customers they serve. We understand the immeasurable value of patient interactions and harness their power to transform marketing materials, processes, patient education, access, health outcomes, and support.  

 So, what sets us apart? 

• We CREATE customized programs specifically designed for healthcare interactions.  
• We CONNECT our clients to the voice of their patients.  
• We help our clients IMPROVE their patients’ experience. 

Join us on this exciting journey as we reshape the landscape of patient experience.

Together, we will unlock the full potential of and amplify every patient's voice to revolutionize the way we deliver extraordinary care!