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Blog | Centerfirst

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Posts about

Quality Monitoring (4)

Quality Monitoring, Consulting, Templates, forms, tips, Metadata

Best Practices for Quality Monitoring Forms in Pharma Contact Centers

Centerfirst has performed hundreds of thousands of monitors in more than a dozen years, and we...
1 minute read
Quality Monitoring, Consulting, Patient Centric, tips, Agents

Is your Company Patient-Centric? 3 Ideas that Can Help You Get to Yes

Patient-centricity is a popular buzz word in the healthcare industry. We’ve all read the articles...
2 minute read
Quality Monitoring, Consulting

Four Steps to Simplify your Mystery Calling Program

Have you been looking for a way to give your call center Quality Monitoring (QM) program a boost?
2 minute read
Quality Monitoring, Outsourced QM, Consulting, tips, HCPs, Agents

Top 5 Competencies to Look for when Hiring Quality Monitoring Agents

Centerfirst call quality monitoring agents have performed hundreds of thousands of monitors for...
2 minute read
Quality Monitoring, Three-Dimensional Insights, Outsourced QM, Consulting

Capture High-Value Insights from your Quality Monitoring Function

A blog about the value of customer insights from the contact center would be very innovative – if...
2 minute read
Quality Monitoring, tips, Mystery Calls

Use Mystery Calls to Boost Confidence in your Call Center Performance

This blog has updated information at the beginning (nothing is wrong/outdated, we just wanted to...
3 minute read
Quality Monitoring, Consulting, COMET, Our Technology

Do you have the Right Tools to Manage your Call Monitoring Program?

Introducing COMET Call Monitoring Software COMET is a call monitoring software from Centerfirst...
1 minute read
Quality Monitoring, Consulting, tips

Advanced Call Center Process – Monitoring the Monitor

You lead a call center staffed with well-trained, professional agents. You’ve created a supportive...
1 minute read
Insider, Quality Monitoring, Our Technology

The Cost and Value of a QM Database for the Bio-pharma Call Center

Monitoring and scoring inbound and outbound calls are not a new concept. In fact, you would be...
2 minute read
Quality Monitoring, Outsourced QM, Consulting, Patient Centric, tips

Simplifying the Customer Experience

Pharma companies can sometimes make defining and providing a great telephonic customer experience...
2 minute read

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