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Quality Monitoring (5)

Quality Monitoring, Consulting, tips, Agents

How Many Call Monitoring Evaluations Should we do Each Month?

The question we get asked the most about call quality monitoring is, “How many evaluations should...
2 minute read
Quality Monitoring, Consulting, tips, Agents

Understanding Pharma Call Center Quality Monitoring Performance Curves

Remember that professor you had in school who graded on “the curve”? In my experience, students...
2 minute read

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