Blog | Centerfirst
.jpg)
Posts about
Quality Monitoring (5)
4 Steps to Building Pharma Call Center Governance
Strong governance can help keep you and your center out of hot water! ”That’s a good thing,” you...
1 minute read
Do HCP Agents Need Call Monitoring?
We often get asked by our clients if their healthcare professional (HCP) call center agents need to...
1 minute read
What can Winemakers Teach us About Technology in the Call Center?
Napa Valley wineries are deploying optic readers to help winemakers identify the best grapes for...
2 minute read
Quality Monitoring Insights Make your Contact Center a Profit Center
Is your pharmaceutical call center a profit center? Unless the center is making outbound sales...
2 minute read
Ease Resistance to Change in your Call Quality Improvement Program
For any of you who remember the Borg species of antagonizing aliens from the television series Star...
2 minute read
Using Call Quality Monitoring to Improve Employee Engagement
Quality monitoring is not usually thought of as a tool for encouraging employee engagement. In...
2 minute read
How Many Call Monitoring Evaluations Should we do Each Month?
The question we get asked the most about call quality monitoring is, “How many evaluations should...
2 minute read
Understanding Pharma Call Center Quality Monitoring Performance Curves
Remember that professor you had in school who graded on “the curve”? In my experience, students...
2 minute read
Topics
- Agents (25)
- Artificial Intelligence (6)
- audio (13)
- Blog (1)
- COMET (1)
- Compliance QC (1)
- Complimentary Assessment (1)
- Consulting (41)
- COVID-19 (1)
- Culture (1)
- CX Framework (6)
- Discover AI (8)
- FDA Approval (1)
- forms (1)
- HCPs (5)
- Insider (5)
- Interview (6)
- Metadata (2)
- Mock Calls (3)
- Mystery Calls (2)
- News (2)
- Our Technology (8)
- Outsourced QM (22)
- Patient Centric (17)
- Product Launch (3)
- Quality Monitoring (49)
- RFP (2)
- Sales Accelerator (8)
- Templates (4)
- Three-Dimensional Insights (11)
- tips (25)
- Transcription (1)
- Video (4)