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Patient Centric (2)

Quality Monitoring, Patient Centric, Blog, Agents, CX Framework

The Emotional Connection: Elevating Patient Care Through Understanding and Empathy

In healthcare, the power of understanding our patients' emotions is unparalleled. It shapes their...
2 minute read
Quality Monitoring, Patient Centric, Blog

Reintroducing Centerfirst: Empowering Every Patient’s Voice

Welcome to the exciting relaunch of Centerfirst, where we are rewriting the rules of patient...
1 minute read
Quality Monitoring, Patient Centric, Blog, tips, Agents

Top 5 Challenges Faced by Patients when Interacting with Medical Information Contact Centers and What to Do About It

When seeking information and guidance about their medical conditions or treatments, patients often...
3 minute read
Quality Monitoring, Artificial Intelligence, Patient Centric, Blog, tips, Agents

5 Strategies for Cultivating an Ideal Contact Center Experience for Your Patients

We have all experienced being patients ourselves or witnessing our loved ones navigate challenging...
2 minute read
Quality Monitoring, Artificial Intelligence, Patient Centric, Blog, tips, Agents

Enhancing Customer Experience Through Agent Performance Management

Every day, patients and healthcare customers rely on agents to help them find answers and solve...
2 minute read
Quality Monitoring, Artificial Intelligence, Patient Centric, Blog, tips, Agents

Improved Patient Experience Through Interaction Analysis

Imagine unlocking the power to understand your patients' challenges and barriers when accessing ...
1 minute read
Quality Monitoring, Patient Centric, tips, CX Framework

ROI of Customer Experience (CX)

The pharmaceutical industry is a complex and ever-changing landscape. With new drugs and treatments...
1 minute read
Quality Monitoring, Outsourced QM, Consulting, Patient Centric, tips, Agents, CX Framework

Centerfirst CX Framework: Needs Addressed

Centerfirst’s CX Framework creates a foundation for contact centers to better understand where to...
2 minute read
Quality Monitoring, Outsourced QM, Consulting, Patient Centric, tips, Agents, CX Framework

Centerfirst CX Framework: Be Informed

Centerfirst’s CX Framework creates a foundation for contact centers to better understand where to...
2 minute read
Quality Monitoring, Outsourced QM, Consulting, Patient Centric, tips, Agents, CX Framework

Centerfirst CX Framework: Be Heard

Centerfirst’s CX Framework creates a foundation for contact centers to better understand where to...
2 minute read

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