The Emotional Connection: Elevating Patient Care Through Understanding and Empathy

In healthcare, the power of understanding our patients' emotions is unparalleled. It shapes their...

Reintroducing Centerfirst: Empowering Every Patient’s Voice

Welcome to the exciting relaunch of Centerfirst, where we are rewriting the rules of patient...

Top 5 Challenges Faced by Patients when Interacting with Medical Information Contact Centers and What to Do About It

When seeking information and guidance about their medical conditions or treatments, patients often...

5 Strategies for Cultivating an Ideal Contact Center Experience for Your Patients

We have all experienced being patients ourselves or witnessing our loved ones navigate challenging...

Enhancing Customer Experience Through Agent Performance Management

Every day, patients and healthcare customers rely on agents to help them find answers and solve...

Improved Patient Experience Through Interaction Analysis

Imagine unlocking the power to understand your patients' challenges and barriers when accessing ...

ROI of Customer Experience (CX)

The pharmaceutical industry is a complex and ever-changing landscape. With new drugs and treatments...

Centerfirst CX Framework: Needs Addressed

Centerfirst’s CX Framework creates a foundation for contact centers to better understand where to...

Centerfirst CX Framework: Be Informed

Centerfirst’s CX Framework creates a foundation for contact centers to better understand where to...

Centerfirst CX Framework: Be Heard

Centerfirst’s CX Framework creates a foundation for contact centers to better understand where to...