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Patient Centric (3)
How to Retain Agents During the Great Resignation
The Great Resignation aka the Great Reshuffle is a current economic trend where employees are ...
3 minute read
Introduction to Centerfirst's CX Framework
Customer Experience Framework – Initial Data
4 minute read
The Importance of Transcribing your Contact Center Calls
Call monitoring is popular at pharma contact centers, as many managers are listening in and/or...
3 minute read
An Inside Look into Client Insights
At Centerfirst, we pride ourselves on providing a transparent view for our clients into their...
2 minute read
5 Steps to Successful Quality Monitoring
One common interest that all of our clients share is a deep desire to learn more from their contact...
4 minute read
Quality Monitoring,
Sales Accelerator,
Three-Dimensional Insights,
Outsourced QM,
Consulting,
Patient Centric,
Agents
3D Call Center Insights are the Standard for Pharma Quality Monitoring
For pharma leaders, gaining transparency into a contact center’s performance can be difficult,...
3 minute read
What our Pharmavoice 100 Award Means for the Future Patient Experience
In theJuly-August 2020 digital editionof their official magazine, PharmaVOICE released their list...
1 minute read
Patient Centricity at CBI’S Bio-Pharma Contact Centers Conference
CBI’s 16thAnnual Bio-Pharma Contact Centers Conference in Philadelphia was another big hit with...
1 minute read
Protect your Patient Support Program from “White-Coat Sales” Concerns
In May 2017, Novo Nordisk settled a lawsuit that alleged it ran an illegal marketing program to...
2 minute read
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