Multi-Skill Sales: The Future of Pharmaceutical Sales Representatives

In a challenging pharma sales environment (created in large part due to the pandemic), customers...

Inside Sales Dynamics in the Contact Center

Especially due to the pandemic, pharma leaders have become increasingly interested in solutions...

3D Call Center Insights are the Standard for Pharma Quality Monitoring

For pharma leaders, gaining transparency into a contact center’s performance can be difficult,...

Why your Contact Center Agents Deserve enhanced Quality Monitoring

Pharma companies invest a lot of money, time, and resources into developing effective contact...

Pharma Sales Skills that Correlate with Positive HCP Sentiment

After monitoring tens of thousands of interactions between pharma sales reps and HCPs, our team at...

Why Pay for Call Quality Monitoring if you’re Getting it for Free?

A friend once told me, “Nothing is free, but some things are included.”

Updated Empirical Performance Data – Adding Mock Calls to Training

We received a lot of comments on our “Mock Calls” blog from a few weeks ago and the commenters were...

Is your Company Patient-Centric? 3 Ideas that Can Help You Get to Yes

Patient-centricity is a popular buzz word in the healthcare industry. We’ve all read the articles...

Top 5 Competencies to Look for when Hiring Quality Monitoring Agents

Centerfirst call quality monitoring agents have performed hundreds of thousands of monitors for...

Do HCP Agents Need Call Monitoring?

We often get asked by our clients if their healthcare professional (HCP) call center agents need to...