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Pharma Sales Skills that Correlate with Positive HCP Sentiment
After monitoring tens of thousands of interactions between pharma sales reps and HCPs, our team at...
2 minute read
Why Pay for Call Quality Monitoring if you’re Getting it for Free?
A friend once told me, “Nothing is free, but some things are included.”
1 minute read
Updated Empirical Performance Data – Adding Mock Calls to Training
We received a lot of comments on our “Mock Calls” blog from a few weeks ago and the commenters were...
1 minute read
Is your Company Patient-Centric? 3 Ideas that Can Help You Get to Yes
Patient-centricity is a popular buzz word in the healthcare industry. We’ve all read the articles...
2 minute read
Top 5 Competencies to Look for when Hiring Quality Monitoring Agents
Centerfirst call quality monitoring agents have performed hundreds of thousands of monitors for...
2 minute read
Do HCP Agents Need Call Monitoring?
We often get asked by our clients if their healthcare professional (HCP) call center agents need to...
1 minute read
Strategy Development – Good Decisions, More Important than Great Ideas
Great strategy doesn’t often come from one great idea. It’s more likely that a highly-developed...
2 minute read
Quality Monitoring Insights Make your Contact Center a Profit Center
Is your pharmaceutical call center a profit center? Unless the center is making outbound sales...
2 minute read
Using Call Quality Monitoring to Improve Employee Engagement
Quality monitoring is not usually thought of as a tool for encouraging employee engagement. In...
2 minute read
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