Improve Contact Center Performance with enhanced Quality Monitoring

Do you ever wish you could drop in on your contact center calls to get real-time insights from your...

Free vs. Expert Quality Monitoring

Quality monitoring gives pharma leaders a look into their contact center interactions to uncover...

3D Call Center Insights are the Standard for Pharma Quality Monitoring

For pharma leaders, gaining transparency into a contact center’s performance can be difficult,...

Why your Contact Center Agents Deserve enhanced Quality Monitoring

Pharma companies invest a lot of money, time, and resources into developing effective contact...

Why Pay for Call Quality Monitoring if you’re Getting it for Free?

A friend once told me, “Nothing is free, but some things are included.”

Top 5 Competencies to Look for when Hiring Quality Monitoring Agents

Centerfirst call quality monitoring agents have performed hundreds of thousands of monitors for...

Capture High-Value Insights from your Quality Monitoring Function

A blog about the value of customer insights from the contact center would be very innovative – if...

Outsourcing your Pharma Call Center Quality Monitoring Program

Many pharma call centers simply don’t have the time for even a basic contact quality and compliance...

Simplifying the Customer Experience

Pharma companies can sometimes make defining and providing a great telephonic customer experience...

3 is the Perfect Number

Three may be a crowd at times, but 3 is the perfect number for quality monitoring formats you...