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Free vs. Expert Quality Monitoring
Quality monitoring gives pharma leaders a look into their contact center interactions to uncover...
1 minute read
Quality Monitoring,
Sales Accelerator,
Three-Dimensional Insights,
Outsourced QM,
Consulting,
Patient Centric,
Agents
3D Call Center Insights are the Standard for Pharma Quality Monitoring
For pharma leaders, gaining transparency into a contact center’s performance can be difficult,...
3 minute read
Why your Contact Center Agents Deserve enhanced Quality Monitoring
Pharma companies invest a lot of money, time, and resources into developing effective contact...
2 minute read
Inside Sales Reps Use these Skills for Positive Customer Interactions
As more and more companies adapt to the inside sales environment, pharma sales leaders are facing a...
3 minute read
Pharma Sales Skills that Correlate with Positive HCP Sentiment
After monitoring tens of thousands of interactions between pharma sales reps and HCPs, our team at...
2 minute read
Leading Pharma Contact Centers Put Patients First During Covid-19
In any time of crisis, contact centers become the centerpiece of communication with patients. This...
2 minute read
Sample RFP Template for Bio-Pharma Contact Centers
A question we often receive is, “What questions should be included in a Request for Proposal (RFP)...Patient Centricity at CBI’S Bio-Pharma Contact Centers Conference
CBI’s 16th Annual Bio-Pharma Contact Centers Conference in Philadelphia was another big hit with...
1 minute read
Adding Mock Calls to Training Accelerates New Agent Performance
Taking that first call on the call floor can be terrifying for new bio-pharma contact center...
1 minute read
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