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Blog | Centerfirst

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Quality Monitoring, Consulting, Patient Centric, Interview, tips, HCPs

Introduction to Centerfirst's CX Framework

Customer Experience Framework – Initial Data
4 minute read
Quality Monitoring, Consulting, Patient Centric, tips, Transcription

The Importance of Transcribing your Contact Center Calls

Call monitoring is popular at pharma contact centers, as many managers are listening in and/or...
3 minute read
Quality Monitoring, Three-Dimensional Insights, Patient Centric, tips

An Inside Look into Client Insights

At Centerfirst, we pride ourselves on providing a transparent view for our clients into their...
2 minute read
Quality Monitoring, Consulting, Agents

4 Ways for Contact Center Agents to Capture Information more Effectively

When a customer calls into your contact center, an opportunity is presented to leave a lasting...
2 minute read
Quality Monitoring, Outsourced QM, Templates

Traditional QM vs eQM (Free Monitoring Form Template)

Contact centers act as the centerpiece of patient and customer communication for many pharma...
5 minute read
Artificial Intelligence, Discover AI, Interview, Video, Our Technology

Interview with Kyle Carter, Founder of Zenylitics

Introducing Kyle Carter Zenylitics is a key partner of Centerfirst, as you probably learned in our
1 minute read
Artificial Intelligence, Discover AI, Interview, Video, Our Technology

Our Collaborative Partnership with Zenylitics - Building an AI Tool for Pharma

Intro to Zenylitics and our Partnership For the past several years, we have been exploring and...
1 minute read
Quality Monitoring, Three-Dimensional Insights, Outsourced QM, Patient Centric, audio

5 Steps to Successful Quality Monitoring

One common interest that all of our clients share is a deep desire to learn more from their contact...
4 minute read
Artificial Intelligence, audio

The Importance of Creating a Story with Data

Storytelling has been around as long as humans have. It is an amazing way to take information and...
1 minute read
Quality Monitoring, Product Launch, FDA Approval

Three Tips for a Successful Product Launch

We all know the importance of a good first impression. The first date, the job interview, the...
3 minute read

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  • Metadata (2)
  • Mock Calls (3)
  • Mystery Calls (2)
  • News (2)
  • Our Technology (7)
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  • RFP (2)
  • Sales Accelerator (8)
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