Blog | Centerfirst

Centerfirst CX Framework: Feel Included

Centerfirst’s CX Framework creates a foundation for contact centers to better understand where to...

How to Retain Agents During the Great Resignation

The Great Resignation aka the Great Reshuffle is a current economic trend where employees are ...

Introduction to Centerfirst's CX Framework

Customer Experience Framework – Initial Data

The Importance of Transcribing your Contact Center Calls

Call monitoring is popular at pharma contact centers, as many managers are listening in and/or...

An Inside Look into Client Insights

At Centerfirst, we pride ourselves on providing a transparent view for our clients into their...

4 Ways for Contact Center Agents to Capture Information more Effectively

When a customer calls into your contact center, an opportunity is presented to leave a lasting...

Traditional QM vs eQM (Free Monitoring Form Template)

Contact centers act as the centerpiece of patient and customer communication for many pharma...

Interview with Kyle Carter, Founder of Zenylitics

Introducing Kyle Carter Zenylitics is a key partner of Centerfirst, as you probably learned in our

Our Collaborative Partnership with Zenylitics - Building an AI Tool for Pharma

Intro to Zenylitics and our Partnership For the past several years, we have been exploring and...

5 Steps to Successful Quality Monitoring

One common interest that all of our clients share is a deep desire to learn more from their contact...