Blog | Centerfirst

Enhancing Customer Experience Through Agent Performance Management

Every day, patients and healthcare customers rely on agents to help them find answers and solve...

Improved Patient Experience Through Interaction Analysis

Imagine unlocking the power to understand your patients' challenges and barriers when accessing ...

ROI of Customer Experience (CX)

The pharmaceutical industry is a complex and ever-changing landscape. With new drugs and treatments...

Real Time and Post Call Analytics

Did YOU just invest in “Agent Assist”? Real-time “agent assist” tools are becoming exceedingly...

Centerfirst CX Framework: Needs Addressed

Centerfirst’s CX Framework creates a foundation for contact centers to better understand where to...

Centerfirst CX Framework: Be Informed

Centerfirst’s CX Framework creates a foundation for contact centers to better understand where to...

Centerfirst CX Framework: Be Heard

Centerfirst’s CX Framework creates a foundation for contact centers to better understand where to...

Centerfirst CX Framework: Feel Included

Centerfirst’s CX Framework creates a foundation for contact centers to better understand where to...

How to Retain Agents During the Great Resignation

The Great Resignation aka the Great Reshuffle is a current economic trend where employees are ...

Introduction to Centerfirst's CX Framework

Customer Experience Framework – Initial Data