Blog | Centerfirst
An Inside Look into Client Insights
At Centerfirst, we pride ourselves on providing a transparent view for our clients into their...
2 minute read
4 Ways for Contact Center Agents to Capture Information more Effectively
When a customer calls into your contact center, an opportunity is presented to leave a lasting...
2 minute read
Traditional QM vs eQM (Free Monitoring Form Template)
Contact centers act as the centerpiece of patient and customer communication for many pharma...
5 minute read
Interview with Kyle Carter, Founder of Zenylitics
Introducing Kyle Carter Zenylitics is a key partner of Centerfirst, as you probably learned in our
1 minute read
Our Collaborative Partnership with Zenylitics - Building an AI Tool for Pharma
Intro to Zenylitics and our Partnership For the past several years, we have been exploring and...
1 minute read
5 Steps to Successful Quality Monitoring
One common interest that all of our clients share is a deep desire to learn more from their contact...
4 minute read
The Importance of Creating a Story with Data
Storytelling has been around as long as humans have. It is an amazing way to take information and...
1 minute read
Three Tips for a Successful Product Launch
We all know the importance of a good first impression. The first date, the job interview, the...
3 minute read
Enhanced Quality Monitoring Metadata
At Centerfirst, we use artificial intelligence to not only transcribe call data, but to also turn...
1 minute read
Topics
- Agents (32)
- Artificial Intelligence (14)
- audio (13)
- Blog (18)
- COMET (1)
- Compliance QC (1)
- Complimentary Assessment (1)
- Consulting (41)
- COVID-19 (1)
- Culture (1)
- CX Framework (7)
- Discover AI (9)
- FDA Approval (1)
- forms (1)
- HCPs (6)
- Insider (5)
- Interview (6)
- Metadata (2)
- Mock Calls (3)
- Mystery Calls (2)
- News (2)
- Our Technology (8)
- Outsourced QM (22)
- Patient Centric (32)
- Product Launch (3)
- Quality Monitoring (59)
- RFP (2)
- Sales Accelerator (8)
- Templates (4)
- Three-Dimensional Insights (11)
- tips (31)
- Transcription (1)
- Video (4)