Blog | Centerfirst
Advanced Call Center Process – Monitoring the Monitor
You lead a call center staffed with well-trained, professional agents. You’ve created a supportive...
1 minute read
The Cost and Value of a QM Database for the Bio-pharma Call Center
Monitoring and scoring inbound and outbound calls are not a new concept. In fact, you would be...
2 minute read
Outsourcing your Pharma Call Center Quality Monitoring Program
Many pharma call centers simply don’t have the time for even a basic contact quality and compliance...
2 minute read
Simplifying the Customer Experience
Pharma companies can sometimes make defining and providing a great telephonic customer experience...
2 minute read
3 is the Perfect Number
Three may be a crowd at times, but 3 is the perfect number for quality monitoring formats you...
2 minute read
4 Steps to Building Pharma Call Center Governance
Strong governance can help keep you and your center out of hot water! ”That’s a good thing,” you...
1 minute read
Do HCP Agents Need Call Monitoring?
We often get asked by our clients if their healthcare professional (HCP) call center agents need to...
1 minute read
Strategy Development – Good Decisions, More Important than Great Ideas
Great strategy doesn’t often come from one great idea. It’s more likely that a highly-developed...
2 minute read
What can Winemakers Teach us About Technology in the Call Center?
Napa Valley wineries are deploying optic readers to help winemakers identify the best grapes for...
2 minute read
Topics
- Agents (32)
- Artificial Intelligence (14)
- audio (13)
- Blog (18)
- COMET (1)
- Compliance QC (1)
- Complimentary Assessment (1)
- Consulting (41)
- COVID-19 (1)
- Culture (1)
- CX Framework (7)
- Discover AI (9)
- FDA Approval (1)
- forms (1)
- HCPs (6)
- Insider (5)
- Interview (6)
- Metadata (2)
- Mock Calls (3)
- Mystery Calls (2)
- News (2)
- Our Technology (8)
- Outsourced QM (22)
- Patient Centric (32)
- Product Launch (3)
- Quality Monitoring (59)
- RFP (2)
- Sales Accelerator (8)
- Templates (4)
- Three-Dimensional Insights (11)
- tips (31)
- Transcription (1)
- Video (4)