Every Contact Matters

Every Contact Matters is not only our tagline, but it’s at the heart of our foundation and our foundation is our employees. In 2016, we started the Every Contact Matters (“ECM”) Award to recognize those individuals that continue to go above and beyond in the workplace and in serving our clients. Peers nominated each other for the ECM Award and our President, Pete Guillot, presented the award to each recipient. We are excited to carry on with this tradition that represents our Culture and the Values of Centerfirst.

Our Culture: The Voice of Our Employees

With humble expertise, our team at Centerfirst has been able to identify rarely attainable insights occurring within our client’s contact centers to improve customer experiences. Our team works collaboratively to develop innovative ideas which represent our tagline, “Every Contact Matters” because we truly believe it not only applies to our clients but also to our daily interactions with each other.

At Centerfirst, we know our foundation is our employees. By listening to the voice of our employees we are able to foster a culture of collaboration, innovation, and confidence. Our employees dare to think outside the box and share their ideas to solve our clients’ challenges. Our employees are encouraged to feel confident in showcasing their strengths and to tackle the challenges of a new project to better serve our clients.

Our employees make Centerfirst like no other.

When you join Centerfirst, you’re not only joining our company, but you are joining the collective culture and employees that bring life to our tagline.

Our Mission

Centerfirst was founded in early 2004 to help healthcare leaders maximize the value of their call centers. Our team is dedicated to our tagline “Every Contact Matters”, because it perfectly captures how we feel about our clients’ customer interactions.

Centerfirst delivers valuable quality monitoring insights from customer interactions to inspire and influence the decision of healthcare leaders. Whether you want to learn more about your callers, compare your center to industry benchmarks, or simply lighten your quality monitoring workload, Centerfirst can help.

Our Values

  • Every Contact Matters

  • Humble Expertise

  • Collaboration


If you're interested in joining our team, view our careers page for more information!

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